Truman VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Duties

This position is under the Health Administration Service at the Truman VA Medical Center in Columbia, Mo, which is a Complexity Level 1c facility. the incumbent operates facility's telephone system / switchboard. Receives and connects incoming and outgoing calls. Routes the calls to their proper destination and provides organizational information to callers. Operates the installation paging system and monitors various emergency alarms and takes appropriate actions. Operates facility's telephone system/switchboard. Receives and connects incoming and outgoing calls. Routes the calls to their proper destination and provides telephone and organizational information to callers. Answers or places non-routine telephone calls such as international calls. Interviews incoming caller to determine how to route the call and routes the caller to the appropriate department or service. Operates the installation paging system. Regularly handles a variety of difficult calls, which require personal involvement on the part of the employee, such as threatening, abusive or distraught callers. Initiates a trace with local telephone and police authorities when dealing with threatening calls. Monitors various emergency alarms and takes appropriate action; maintains a log of all calls/incidents; protects the confidentiality of information; involves shift work which may include nights, evenings, weekends, and holidays, and occasionally, overtime. Requires ability to function efficiently under stress and handle numerous tasks simultaneously. Work Schedule: Rotating shift including weekends and holidays. Compressed/Flexible: Not Available Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator; PD# 02393-A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required References: Please provide "References" with application. At a minimum two current or former supervisors or from individuals who were in a position of a professional nature. Indicated if the Hiring Manager may contact.

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/29/2024. General Experience: Applicant must have 1 year of general experience or 2 years of education above High School or a combination of the two if you meet federal service eligibility as described above. General experience is progressively responsible for clerical, office, or other work that indicates ability to acquire the particular knowledge, skills and abilities needed to perform the duties of the position to be filled. Examples: serving as a receptionist or any kind of work that involved frequent telephone contacts. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)Decision MakingProblem SolvingStress Tolerance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary but may involve some standing and walking to consult directories and manuals. NOTE: ON HOW YOU WILL BE EVALUATED, IN DESCRIBING YOUR EXPERIENCE IN YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. .

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Harry S Truman Memorial Veterans Hospital 800 Hospital Drive Columbia, MO 65201 US
• Name: David Jackson
• Phone: 573-814-6400
• Email: [email protected]