You will serve as a Transportation Assistant in the Household Goods (HHG) program office of NAVSUP FLC PEARL HARBOR.

Duties

You will provide customer service to Household Goods (HHG) customers, industry, other Personal Property (PPO), and various headquarters elements. You will be responsible for the coordination on all aspects of shipping/storage of personal property and privately owned vehicles (POVs). You will provide customer counseling and application assistance in person or remotely, provides support via technical support center, fields call, emails, social media, and other correspondence; prioritizes workflow task queues for action. You will be required to service in the contractual capacity as a Government Surveillance Representative or Quality Assurance Evaluator in support of the HHG program. You will expedite storage or movement by identifying/correcting omissions and unique conditions by selecting various modes of specialized carrier equipment for campers, house trailers, mobile homes, tiny houses, boats, ATVs, motorcycles, etc. You will arbitrate/sanction extensions, storage, delivery requests, contractor accessorial services, utilizing judgement to establish precedent for vaguely categorized transportation governance and resolve complex movement issues.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must have one year of specialized experience equivalent to the next lower grade level (GS-06) or pay band in the federal service or equivalent Transportation Assistant experience in the private or public sector performing transportation support duties that include making arrangements for the movement and storage of personal property and household goods, as well as privately owned vehicles. Specialized experience must also demonstrate knowledge of an extensive body of transportation rules, procedures, and operations governing entitlements and documentation requirements for domestic and foreign shipments and to resolve a wide range of problems pertaining to personal property function. Specific examples of specialized experience may include the following: 1) Computing shipment costs, identifying inaccurate charges, investigating overages, shortages, damages, or any discrepancy to incident to the shipment of personal property and household goods; 2) Arranging shipments, rates, services, distribution, storage, packaging, pickup, renewals, deliveries etc., and initiating ordering services; 3) Utilizing automated transportation management systems to reconcile errors that require an understanding of nonstandard transportation procedures; 4) Determining and providing counselling on entitlements of shipping/storage of personal property for all branches of the armed forces according to rank and type orders; and 5) Conduct virtual and on-site household good inspections to verify Transportation Service Providers (TSP) compliance with DOD regulations and Quality Assurance Surveillance Plans. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVSUP FLC PEARL HARBOR 1942 Gaffney Street, Suite 100 JBPHH, HI 96860 US
• Name: Department of Navy EIC
• Email: [email protected]