This position is located in the Small Business Administration, Fresno Commercial Loan Service Center in Fresno, CA. The incumbent serves as an Information Technology Specialist in the Office of Capital Access (OCA), Office of Financial Program Operations (OFPO), and is physically located in one of several loan operations centers across the United States that originate, service, and liquidate 7(a), 504 and disaster loans.

Duties

Analyzes user processes, procedures, productivity indicators, and management information needs to identify opportunities for automation that can be reliably accomplished with agency authorized software and hardware. Plans, designs, develops, tests, and implements local applications for the Center (e.g., utility programs, databases, tracking systems, usage systems, cost-benefit analysis systems, data input validation tables, and electronic services related to the Internet MS SQL Server, Visual Studio, Team Foundation Studio, IIS, T-SQL, C#, ASP.NET, JavaScript, AJAX, XML, CSS, and ADO.NET. Serves as a technical representative to the Center managers and staff in configuring and using web-applications developed for center.- Develops software applications for use in the Center within the limits established by Agency procedures. Upgrades equipment, installs new software, publishes application updates, and interprets or explains technical changes or new policies to the Center staff.

Requirements

• You must be a U.S. Citizen.
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.

Qualifications

GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector, which includes: developing software applications for web-based platforms; AND developing automated processes and procedures for gathering and analyzing data, configuring automated production and metrics reports; AND developing and conducting information technology training in an office environment. Applicants MUST have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: IT Management Series GS-2210 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. All qualification requirements must be met by 11:59 pm (Eastern Time) on 09/01/2024.

Education

Education may not be substituted for experience for this position.

Contacts

• Address Fresno Commercial Loan Service Center 801 R Street Suite 101 Fresno, CA 93721 US
• Name: Conor Ryan
• Email: [email protected]