This position is located at This position is located at Fort Leonard Wood NAF Support Services. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for two (2) professional and two (2) personal references on your resume. A list of eligible applicants will be sent to management on 3 September 2024. Additional lists may be sent upon request until the closing date 10/21/2024.

Duties

Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in planning and delivery of a full range of Information Technology customer support services. Identifies and resolves issues/problems. Prepares/updates manuals, instructions, and operating procedures. Provides information and assistance to customers on system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices. Performs other duties as assigned.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, Chapter 2 to include a Tier III background investigation and physical.
• Incumbent must be willing and able to obtain and maintain a SECRET Security Clearance.
• Incumbent must be willing and able to obtain a CompTIA Security+ Certification within six (6) months of onboarding.
• Incumbent must be willing and able to lift and carry up to 40 pounds.

Qualifications

MINIMUM QUALIFICATION REQUIREMENTS: Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: Participating in the planning and delivery of a full range of IT customer support services. Installing, configuring, upgrading and troubleshooting hardware and software components. Presenting formal and informal training and assistance to customers. Reporting, responding to, and resolving customer requests. Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. **Information provided on your resume should be clear and specific. You will be rated based solely off of the information provided within your resume. Assumptions will not be made regarding your experience and the duties performed.** HIGHLY PREFERRED: One (1) year of Family Morale, Welfare, and Recreation (FMWR) work experience. One (1) year of Information Technology troubleshooting work experience. To be considered Highly Preferred you must meet all minimum and all Highly Preferred criteria.

Education

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Contacts

• Address KA-NAF-W6B8AA US ARMY GARRISON FT LEONARD WOOD DO NOT MAIL Fort Leonard Wood, MO 65473 US
• Name: CHRA NAF Fort Leonard Wood
• Phone: 000-000-0000
• Email: [email protected]