About the Position: Fort Meade is located almost midway between the cities of Baltimore, MD and Washington, DC and is home to approximately 10,000 military personnel along with about 25,000 civilian employees. Approximately 6,000 family members reside on post. Fort Meade is virtually a city in itself, with a modern exchange mall, a commissary, and state of the art fitness centers, historical library, jogging trails, RV Park and much more.

Duties

•Provide customer service, technical assistance and training to Battalion staff and subordinate organizations on a variety of IT equipment, software products and non-procedural computer languages and telecommunications systems. •Plan, prepare, execute and assess the networks to integrate and synchronize information-related capabilities. •Prepare continuity of operations plans in the case of personnel shortages, national disasters, emergencies and periods of degraded capabilities. •Oversee and assist with technical assistance and support matters.

Requirements

• Must be able to successfully complete the appropriate training and certifications as outlined in DoD 8570.01-M, Information Assurance Workforce Improvement Program as well as DoD Directive 8140.01, Cyberspace Workforce Management.
• Temporary business travel may be required up to 35% of the time
• This position requires the incumbent to possess, obtain and maintain a Secret security clearance

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience:providing customer support and technical assistance in a variety of IT equipment to include hardware, software and telecommunications systems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09). IN ADDITION to possessing one year of specialized experience, applicants must demonstrate the following competencies: (1) Attention to Detail- Attentive and thorough in completing Information Technology tasks and projects; (2) Customer Service- Work with Information Technology clients and customers to assess their needs, meet quality standards for services, and evaluate customer satisfaction; (3) Oral Communication- Communicate Information Technology information and ideas in speaking so others will understand; and (4) Problem Solving- Analyzing information and evaluating results to choose the best solution and solve problems. You will be evaluated on the basis of your level of competency in the following areas: ComplianceCustomer ServiceTechnology Awareness Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Contacts

• Address BR-W06SAA US ARMY RECRUITING BATTALION BALTIMORE DO NOT MAIL Fort Meade, MD 20755 US
• Name: Army Applicant Help Desk