About the position: This position will be assigned to the Holloman Inn on Holloman Air Force Base, New Mexico.. This is a Regular Part Time (RPT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave). Incumbent must be able to work other than normal duty hours which may include days, evenings, weekends, and/or holidays. Position is currently open to Internal NAF employees stationed at Holloman AFB, NM.

Duties

The primary purpose of this position is to perform as a Senior Guest Services Representative in support of the front desk/office operation for Lodging. The primary duties of this position include, but are not limited to: Relaying work instructions from supervisor Provides on the job training for new employees. Observes work in progress of new team members. Shares learned best practices of front desk operations. Assists in correcting clerical and system errors. Exhibits work standards while following operational procedures and policies. Ensures adherence of established quality and safety standards. Balances workload of team members during shift ensuring efficient output of work. May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs. Maintains log of incidents and reports. Reports all violations of safety to immediate supervisor. Ensures adequate stock supplies and equipment are available to do the work. Resolves straightforward guest complaints and documents situation with outcome. Elevates guest/employee complaints that are unresolvable at his/her level. Reports incidents to proper authority. Ensures customer service is the first priority. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests' checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Updates automated data base on occupancy and checkouts. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12516645

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires the incumbent to be of legal age to sell alcohol in the state of New Mexico.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position requires the applicant to be a current NAF employee, stationed at Holloman AFB, NM.

Qualifications

Area of Consideration: The Area of Consideration for this vacancy announcement is US Citizens and legal US residents within a 100 mile radius of Holloman AFB, New Mexico. Recruitment limited only to the local commuting area of Holloman AFB. USAJobs profile address must reflect an address within a 100 mile radius of Holloman AFB, New Mexico. Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/23/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Be able to utilize automated systems and computer software (i.e., hotel property management system or equivalent) Performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running cashier reports, etc.). Previous experience leading the work of others is highly desirable.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Contacts

• Address Holloman Sustainment Services Flight 49 FSS/FSCN 596 4th Street, Bldg 224, Suite 203 Holloman AFB, NM 88330-8060 US
• Name: Holloman NAF HR Office
• Email: [email protected]