The incumbent is responsible for planning, organizing, directing and evaluating the activities of subordinate administrative and clerical staff. This position is responsible for the supervision of Lead Medical Support Assistants and (Advanced) Medical Support Assistants. The Care in the Community service is comprised of many varied subsystems, representing several disciplines and functions. These functions serve inpatient, outpatient and emergency services of the Robley Rex VAMC.

Duties

The Supervisory MSA is responsible for all administrative aspects to include evaluation, planning, implementation and direction of the Care in the Community Program as directed by the Service Chief and Assistant Chief. Provides guidance to the facility staff in regard to the Care in the Community Program pertaining to consultation processing, care delivery and results processing. He/she is responsible for training subordinate personnel in relation to these functions. Responsible for professional development of subordinate personnel. Under the auspices of the Chief and Assistant Chief, will assign tasks to be accomplished, considering priorities, and requisite needs of the assignment and capabilities of the program. Incumbent works collaboratively in an interdisciplinary coordinated care delivery model within Care in the Community to accomplish tasks at hand performing any needed function associated with patient care and treatment for Care in the Community services which include inpatient, outpatient, and/or NIC (Non-Institutionalized Care) program services activity, consultation management, and record retrieval. Work Schedule: 8:00am - 4:30pm Compressed/Flexible:May be available Telework: Available Virtual: This is not a virtual position. Functional Statement #: 40695-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Experience. In addition to the basic requirements above, applicants must have one year of experience equivalent to the GS-7 Lead MSA OR GS-7 Supervisory MSA that equips me with the particular knowledge, skills and abilities to perform the duties of the position. Examples of Lead experience includes, but is not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. Examples of Supervisory MSA experience includes, but is not limited to: assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. AND MSA Knowledge, Skills and Abilities. Candidates must be able to demonstrate all of the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Note: You must provide detailed information of your experience performed. Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. References: VA Handbook 5005/53, Part II, Appendix G-45The full performance level of this vacancy is GS-07.The full performance level of this vacancy is GS-07. For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The work is primarily sedentary, although some light physical effort may be required.

Education

There is no substitution of education for experience at this grade level.

Contacts

• Address Robley Rex VA Medical Center 800 Zorn Avenue Louisville, KY 40206 US
• Name: Zoie Dalton
• Phone: (618) 294-1243
• Email: [email protected]