As a Program Support Assistant you will work as a member of the Public Contact team in the Fiduciary Hub and will be expected to perform core duties that are aligned with the hub's mission. These duties and responsibilities will be supplemented, as necessary, by tasks that are applicable to a particular team or common to all teams.

Duties

Responsible for the care and maintenance of the electronic claims folder (eFolder) and ensures that all pertinent records and documents are preserved within the eFolder. Receives and reviews all incoming documents/correspondence from the Centralized Mail Portal, Fiduciary Hub email box, or Fiduciary Accounting Submission Tool (FAST). Analyzes incoming mail and determines if disposition of issues and control action has been appropriately identified. Establishes or updates control action, to include all VA technology and applications. Analyzes all documentation submitted through the Fiduciary Accounting Submission Tool (FAST), convert all documents to pdf utilizing Adobe, and upload the converted documents into the appropriate eFolder using VBMS. Establish appropriate end product and/or task controls based on all evidence received in FAST or update existing controls appropriately after review of the submitted documents. Processes changes of address, direct deposit requests and other system updates as needed. Handles Freedom of Information Act (FOIA) requests by providing copies of documents from the eFolder. Facilitates workflow between Fiduciary Hub teams through prompt use of all appropriate VA applications. Performs other duties, as assigned.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• Selected applicants will be required to complete an online onboarding process.
• Virtual: This is not a virtual position.
• Remote: This is not a remote position.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/23/2024. Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position, you must have served at least 52 weeks at the GS-05 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. Specialized Experience: GS-06: To qualify for the Program Support Assistant, GS-0303-06 position, you must have at least one 1 year (52 weeks) of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal service. Specialized experience is defined as work that involves: Experience that has provided particular knowledge, skills, and abilities to successfully perform the duties of the position where you have performed a variety of complex professional, administrative, and technical assignments. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address Indianapolis Regional Benefit Office 575 N Pennsylvania St Indianapolis, IN 46204 US
• Name: Dalisa Morson
• Phone: 313-596-7200
• Email: [email protected]