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Duties

WHAT IS THE ENTERPRISE CASE MANAGEMENT OFFICEDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: The following are the duties of this position at the full working level. Participates in assignments within the Enterprise Case Management Offices. Carries out technical and administrative progression of complex projects and analyses through to completion that will enhance the taxpayer and employee experience by modernizing case management applications, services, and associated processes. Plans, develops, monitors, and implements ECM project efforts. Evaluates and devises solutions to program issues impacting ECM initiatives and devises new and innovative solutions towards the overall goal to reduce paper volume, increase access to digital data, and allow the IRS to manage digital data to improve the taxpayer experience. Develops program plans, designs and issues directives and instructions, and develops recommendations to improve the effectiveness of the IRS. Develops and defines the overall goals and objectives of the initiative as it relates to project planning and implementation. Prepares action plans and schedules for various phases of project accomplishment, both short and long-range. Ensures that plans are consistent with Service's strategic goals, schedules, and policies. Documents, packages, and presents recommendations for resource requirements to accomplish the project and/or goals. Negotiates with managers of various components of the Service to obtain needed resources and support. Manages project resources to meet goals and objectives. Reviews, evaluates, distills, and synthesizes data to identify trends and/or similar processes and provide insight to the agile incremental product delivery of a case management system. Analyzes aspects of IRS processes such as the elimination of paper case files and reduce manual case work, the effectiveness of workflow and the elimination of legacy case management application/systems, reducing the number of systems employees are working with. Empowers teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems, and influences policy related to initiatives to transform the IRS into a modernized case management environment.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: You must have at least one year (1) of specialized experience equivalent to the next lower grade level (GS-12). Specialized experience for this position includes Demonstrated accomplishment of a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative. Management and organizational principles to apply to programs, projects and studies concerning the efficiency and effectiveness of operations and means to improve them. Experience with project management to evaluate complex projects and studies and the ability to identify problem areas, trends, deficiencies and other similar factors affecting operations. Experience must include budgeting methods and techniques to prepare analyses and estimates; oral communication techniques to present findings, deliver briefings, and negotiate solutions to disputed recommendations. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address ED/CMO - Enterprise Case Management Office 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748