This position is located in the Police Executive Office Service at VA Puget Sound Health Care System (VAPSHCS) - Seattle VA Medical Center in Seattle, WA. The Telephone Operator is responsible for providing centralized continuous point of contact for Veterans and clinical providers in all areas of patient care at VAPSHCS.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The Telephone Operator represents VA to Veterans as a first point of contact for customer service and is a key member for ensuring continuity of care in a customer friendly way by extending courtesy and professionalism to all callers. Major duties and responsibilities include but are not limited to: Operating the voice and digital paging system, long distance pagers, and hospital wide overhead voice paging system Communicating on a daily basis with the VA Police, Facilities Management using the high frequency radio to notify them of all emergency situations Functioning as the emergency 911 Operator for the medical center and determines the need and urgency of each call Comprehending and compiling a complex set of more than 25 different daily and monthly clinical staff and Resident rotation and on-call schedules for all clinical areas in the Medical Center Working on a daily basis with the Medical Center computer network by accessing VISTA, VAcinty, Outlook, Word, Excel and related computer applications Providing excellent customer service via the telephone and face to face simultaneously Maintaining a current knowledge of and ability to answer inquiries from other employees on procedures, policies, directives and information Maintaining an accurate daily Record Log of events and incidents Insuring functional operation of the telecommunications equipment to include each multiline console, emergency 911 phone, by-pass phone, digital pagers, voice pagers, and incoming and outgoing phone lines Performing clerical duties such as typing documents, record keeping, quick reference guides, on-call schedule, timekeeping, and ordering supplies Performing other duties as necessary to ensure the full functionality of the Medical Center switchboard as assigned by the Supervisor Performing other related duties as assigned Work Schedule: Monday to Friday; 04:00 p.m. to 12:00 a.m. or 12:00 a.m. to 08:00 a.m. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved

Requirements

Qualifications

Minimum Requirement: The following are minimum requirements for appointment as a Telephone Operator in the Veterans Health Administration (VHA), which all applicants must met. Specialized Experience (GS-04): You must have one (1) year of general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled (i.e., Telephone Operator). Qualifying examples of specialized experience would typically include but are not limited to: add specialized experience description. (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) OR, Education (GS-04): Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two (2) years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. NOTE: One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business or technical school. (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit your transcript, your application may not be reviewed.) OR, Combination (GS-04): Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education as described above. (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit your transcript, your application may not be reviewed.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: CommunicationsCustomer ServiceTelecommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary with reaching, dialing numbers on the console, keyboarding, carrying of light supplies required. Because calls received are emergent and so varied, the position can be emotionally taxing. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address VA Puget Sound Health Care System 1660 South Columbian Way Seattle, WA 98108 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]