Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as an IT Specialist (CustSpt). Make a difference in the West by assisting in meeting increasing water demands while protecting the environment. Duty Location: Mills, Wyoming For living conditions go to: https://www.usbr.gov/gp/employment/living_conditions.pdf

Duties

Provides customer service by resolving problems in response to customer reported issues and incidents. Installs, configures, troubleshoots, and maintains hardware and software. Responsible for continued operation of network, integration of all systems across the network, and upgrade of the network to accommodate new technological innovations. Ensures the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems, security programs, policies, procedures, and tools.

Requirements

Qualifications

This position requires one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In order to be rated as qualified for this position, the HR Office must be able to determine that you meet the education and/or specialized experience requirement - this information must be clearly supported in the resume. To qualify at the GS-7, you must possess one year of specialized experience equivalent in difficulty and complexity to at least the GS-5 level in federal service having demonstrated experience providing information technology customer support to users to include at least 3 of the following: technical support, troubleshooting, recovering, installing, testing, or configuring of hardware and software systems. You could otherwise qualify based on Education having successfully completed at leave one full year of graduate level education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. You may combine specialized experience and education to meet the minimum qualifications. You can also qualify having superior academic achievement (see below). To qualify at the GS-9, you must possess one year of specialized experience equivalent in difficulty and complexity to at least the GS-7 level in federal service having demonstrated experience providing information technology customer support to users to include at least 5 of the following: technical support, troubleshooting, recovering, installing, testing, or configuring of hardware and software systems. You could otherwise qualify based on Education having successfully completed a master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. You may combine specialized experience and education to meet the minimum qualifications. To qualify at the GS-11, you must possess one year of specialized experience equivalent in difficulty and complexity to at least the GS-9 level in federal service having demonstrated experience providing information technology customer support to users to include: technical support, troubleshooting, recovering, installing, testing, and configuring of hardware and software systems. You could otherwise qualify based on Education having successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. You may combine specialized experience and education to meet the minimum qualifications. The superior academic achievement provision is to be used to determine eligibility for applicable GS-07 level positions of persons who have completed (or expect to complete within 9 months) all the requirements for bachelor's degree from an accredited college or university with a qualifying grade point average (GPA), class standing, or honors society. For more information, visit OPM. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-In-Grade: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower-grade, with few exceptions outlined in 5 CFR 300.603(b). Applicants eligible under the Land Management Workforce Flexibility Act (LMWFA) are not required to meet time-in-grade restrictions in order to be considered. You must meet all Eligibility and Qualification requirements, including any selective placement factors if applicable, by 08/26/2024.

Education

This vacancy announcement allows substituting education for experience at the GS-7,9 and 11 grade levels. Applicants must submit a copy of college transcript(s) (unofficial copy is acceptable) to support claimed education if substituting education for experience. Transcripts must include the name of the college or university and date the degree was conferred. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not-qualified for the position.

You will be required to provide official college transcripts to verify educational qualifications, if selected. An official transcript must be sent directly from the University's Registrar's office and must be provided from the institution awarding the degree. Academic transcripts certified by notary publics are NOT official. Official transcripts must be submitted prior to reporting to work as a condition of employment. Failure to submit official transcripts may be grounds for dismissal or rescission of the job offer.

Accreditation: Only education from an accredited college or university recognized by the Department of Education is acceptable to meet education requirements or to substitute for experience, if applicable. For additional info, refer to the Office of Personnel Management and U.S. Department of Education.

Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For additional info, refer to the U.S. Network for Education Information.

Contacts

• Address Regional Office Bureau of Reclamation 2021 4th Avenue North Billings, MT 59101 US
• Name: BOR MB-ART Human Resources Office
• Phone: 406-247-7696
• Email: [email protected]