At the Federal Bureau of Investigation (FBI), Operations Center Technicians (OCTs) apply their communication and technological skills to gather and prioritize information as it relates to emergency and non-emergency situations. OCTs serve as key members of the FBI's Field Office Operations Centers and provide data collection support and critical communication during high-risk situations. This job opening will be used to fill vacancies in all field office locations nationwide.

Duties

Conducts complicated searches on multiple databases and systems to locate data and analyze information. Determines the significance validity and reliability of data and produces written reports for use within the FBI. Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public. Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information and notifying respondents accordingly. Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials. Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Requirements

Qualifications

GS 8: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 7 grade level. SE is defined as follows: Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports. Analyzed, evaluated, and disseminated information pertaining to emergencies. Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations. Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Education

GS 8: Education may not be substituted for specialized experience at this grade level.

Contacts

• Address Federal Bureau of Investigation 935 Pennsylvania Ave, NW Washington, DC 20535 US
• Name: Human Resources Field Office Staffing
• Email: [email protected]