This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: You will serve as a Medical Support Assistant (MSA) for the Family Advocacy Program (FAP) at a medical treatment facility (MTF). Fort Knox, KY.

Duties

Provide clerical/administrative and automation support for FAP using multiple computer systems and technologies and Family Advocacy System of Records (FASOR) to produce a wide variety of documents. Apply FAP guidelines particularly in the provision of the administration of records, the disposition of the paper-based archives and files, and the querying of Family Advocacy System of Records (FASOR) reports. Operate a personal computer to input, store, retrieve and manipulate data and create graphics as well as to complete required training. Provide administrative and medical support that requires the application of extensive guidelines and specialized knowledge for the FAP, particularly in the provision of the administration of FAP records. Manage active and inactive files and records reflecting status of assigned suspense actions; report and follow up on late suspense, providing courtesy reminders as needed; maintains related statistical data and prepares monthly reports.

Requirements

• You will be required to provide proof of U.S. Citizenship.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• One year trial/probationary period may be required.
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation may be required
• This position has specific initial background investigation and periodic re-verification requirements since its duties require interaction with children and youth under the age of eighteen (18) years of age on a recurring basis.
• This position is subject to annual seasonal influenza vaccinations. Applicants tentatively selected for this position will be required to sign a statement consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
• This position has a Temporary Duty (TDY) or business travel requirement less than 25% of the time.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: one year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes: 1) Providing clerical/administrative and automation support using multiple computer systems and technologies, to include Microsoft Office (Word, Excel, Access, Outlook, Teams); 2) Performing record keeping and filing electronic and paper records in accordance with prescribed policies and guidance; 3) Preparing correspondence and/or reports ensuring correct grammar and format; 4) Providing customer service, answering phone calls, greeting patients and/or visitors and referring them to the appropriate channels. Qualified Typist: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.

Contacts

• Address M1-W2LAAA US ARMY MEDICAL ACTIVITIES DO NOT MAIL Fort Knox, KY 40120 US
• Name: Army Applicant Help Desk