This position is located in the Support Services Division of the Regional Office (RO), where the incumbent's primary duties are to process incoming and outgoing mail while actively assisting the supervisors and management of the Support Services Division (SSD) in performing administrative work.

Duties

Major Duties: Maintains inventory control, ensures adequate supplies are maintained within the divisions to support continuous RO operations, oversees receipt and distribution of supply orders. Provides reproduction services for Veteran's records, including those covered by the Privacy Act and Freedom of Information Act, by photocopy machine. Reproduces and makes initial distribution to division of regulations, circulars, forms, and other correspondence transmitted to the Publications Control Officer Mailbox. Performs minor repair and maintains copiers within capabilities, utilizing knowledge of all printing/reproduction equipment used in the Publications Unit. Receives and process all orders for forms and publications, to include maintaining inventory of forms and order forms. Collects and reports monthly photocopy count data and mailroom count data for submission to appropriate entities. Executes control over priority mail by routing to the appropriate action elements and ensuring timely responses with proper reporting using the Report Log system. Executes control and preparation of internal reports, including monthly, quarterly, semi-annual and annual reports by utilizing applicable computer programs. Operates office automation equipment for the preparation of correspondence and reports, receiving and transmittal of electronic mail, and applications used. Acts as liaison between Division Chief/1st Line Supervisor and other divisions' staff by providing guidance/assistance on procedures, and related matters for compliance. Executes timely and accurate processing of incoming/outgoing mail, operating a variety of office equipment to assist in the processing of mail and extended security of RO. Processes accurately and timely all express mail, inputs data for shipments into a computer that provides computerized shipping labels, tracking and correct costs. Ensures incoming public inquiries and staff mail is properly opened, logged, read, date stamped, and sorted by established categories for accurate distribution to staff. Sets up, operates, adjusts, maintains, and monitors the operation of single or multiple function equipment typical of a mail, duplicating and reproduction function. Work Schedule: Monday through Friday, 8:00am to 4:30pm Compressed/Flexible: Not available Telework: No Virtual: This is not a virtual position Position Description/PD#: 37337A,37329A Relocation/Recruitment Incentives: No Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/22/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-05 position you must have served 52 weeks at the GS-04 level. For a GS-06 position you must have served 52 weeks at the GS-05 level or higher. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education substitution as described below: Specialized Experience GS-05 LEVEL: You must meet either 1, 2, OR 3 described below. At least one year of specialized experience equivalent to the GS-04 grade level in the Federal Service performing the following duties independently or with minimal supervision: photocopying and/or preparing reproduction orders, maintaining inventory of station bulk supplies and distributing those supplies as needed to other divisions; proficient in processing incoming and outgoing mail including the processing of priority and express mail; experience in compiling and summarizing information and data in order to provide internal control reports, mailroom data, etc. OR A Bachelor's degree (in any field) or four (4) years of education above high school leading to a Bachelor's degree. OR A combination of experience as described in "1" and education as described in "2" which totals at least one year. [To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of education beyond two years by 60. Add the two percentages. The total percentage must equal at least 100% to qualify.] GS-6 Level: You must have one year of specialized experience equivalent to at least to the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Federal Service performing the following duties: maintains controls of and prepares designated reports; maintains control over priority mail; assists in the management of the unit mail management system to include diagnoses of equipment malfunctions, operating problems, and performs corrective adjustments; ensures adequate supplies are maintained within the division to support continuous RO operations; analyzes supply levels on a recurring basis to determine the rate of utilization, and advises the Support Services Specialist when supply orders are required; provides guidance and assistance on procedures, report requirements, deadlines and related matters to assure compliance with Support Services policies. Education Substitution: No education for the GS-06. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Work requires some physical exertion such as extended periods of standing, frequent bending, reaching or similar activities necessary to set up, operate, adjust and monitor operation of the equipment. The employee lifts a variety of moderately heavy materials and supplies such as mailbags or large quantities of paper stock. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Roanoke Regional Benefit Office 210 Franklin Rd, SW Roanoke, VA 24011 US
• Name: Suintajih Henderson
• Phone: 800-827-1000
• Email: [email protected]