This position is located in the Refugee, Asylum & International Operations, Asylum Division Houston Asylum Office. As a Management and Program Analyst, you will analyze current processes to identify ways that technology can be used to improve accuracy and efficiency, create reports, and develop action plans.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Perform Analyses and communicates result effectively. Work with leadership to make processes more effective and successfully achieve Asylum goals. Find efficiencies and opportunities to improve operations, and then take the necessary steps to get management's support to carry out those new initiatives. Develop project analyses and compile reports articulating tangible/ intangible data and identify significant findings including but no limited to staffing models, volume projections, and forecast modeling. Analyze and evaluate, on a quantitative and /or qualitative basis, the effectiveness of programs or operations in meeting established goals, measures, and objectives. Manage projects or initiatives that involve interpretation of policy issues, technical and complex processes to ensure a balance of quality, timelines, priorities, and mission requirements.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/16/2024. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Providing assistance to higher graded analysts by developing background information for studies; Compiling and charting statistical data; Gathering, summarizing, and analyzing information for incorporation into final reports; Carrying out specified portions or segments of specific projects; and, Identifying and recommending solutions to problems; OR You may substitute a Master's degree or two (2) full years of graduate education leading to such a degree in any field, or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Monitoring, tracking, and responding to customer inquiries in a timely manner in accordance with established timelines; Working in PowerPoint, Excel, Word, Enterprise Collaboration Network (ECN) or SharePoint, and training platforms; Analyzing management information requirements to develop program or administrative reporting systems including the systems specifications, data gathering and analytical techniques, and systems evaluation methodology; Developing data required for use in the management and direction of employee engagement, employee resilience, career or leadership development programs; Conducting studies of employee/organizational efficiency and productivity and recommending changes or improvements in organization, staffing, work methods; OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. GS-12: In addition to the requirements at the lower grade level(s), you qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Assisting with data management and analysis to help management make important operation and policy decision; Performing statistical analysis relevant to laws, precedents, and policies to analyze problems within an organization; Assisting with program studies to evaluate the effectiveness and efficiency of an employee engagement or development program; Responding to policy and program inquiries and information. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/16/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-09/11 levels only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]