The Chief of Operations reports directly to the Deputy Chief of Interpretation at Independence National Historical Park. The incumbent will support and influence a talented team of Supervisory Park Rangers, Park Rangers and Park Guides in one of the largest interpretation workgroups in the NPS. The incumbent is responsible for the daily management, operations, and supervision of visitor services in a dynamic urban setting. The work is challenging but rewarding!

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-08/26/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. EXPERIENCE: At least one full year (52 weeks of full-time work experience) of specialized experience equivalent to at least the GS-11 level in the federal service. Specialized experience is defined as experience that has equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Experience may have been in technical, administrative, or scientific work, fish and wildlife management, recreation management, law enforcement, or other park related work. Examples of specialized experience include, but are not limited to: Managing, planning, developing, and directing a large park's personal interpretive and education services such as visitor center operations at multiple locations, informal interpretive services aka roving or field contact interpretation provided in a large geographic area with widely dispersed locations, formal interpretive offerings such as walks, talks, hikes, programs, tours, demonstrations, and special events; community outreach activities/programs, and collaborative, interdisciplinary/operational functions and activities such as those involved with visitor use management (traffic management, natural and cultural resource protection through education). Perform the full range of supervisory duties for a large and diverse staff including position management, hiring, performance management, employee development, and recruitment/retention planning and implementation, and handling employee relations issues at all levels of seriousness and disciplinary actions. Coordinates with a wide variety of park, regional, and national partners. Collaborates with Senior Management and subject matter experts in the development of budgets, tracking, monitoring, and accountability for expenditures, determining and reporting on efficient use of funds and developing funding requests based on operational data and in conformity with park priorities and goals. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Contacts

• Address Independence National Historical Park 143 S Third Street Philadelphia, PA 19106 US
• Name: Sarah Hummel
• Email: [email protected]