The incumbent of this position serves as an Information Technology (IT) Specialist for automated data processing (ADP) and telecommunications for the IT department at the Red Lake Service Unit, Red Lake MN. The incumbent is responsible for aiding the overall management, daily operation, data management issues, maintenance and problem resolution of multi user and personal computer systems and technical support. The position is subject to call back or to being placed on call.

Duties

Provide on-site operation and database maintenance of multi-user computer systems. Implement and maintain technical and physical safeguards and software access controls. Perform regularly scheduled systems management and maintenance procedures. Monitor and enforce system security policies and procedures. Provide maintenance and operation of phone systems.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-09 - master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. OR one year of full-time specialized experience comparable in difficulty and responsibility to the GS-07 grade level that equipped me with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: perform routine data configurations, assure security policies are compliant, and prepare contingency plans; Provide troubleshooting support and maintenance of Window 7, 8, 10, Windows Server 2008, 2012 and effectively perform regularly scheduled systems management and maintenance procedures. GS-11 - Ph.D. or equivalent doctoral degree or3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. OR one year of full-time specialized experience comparable in difficulty and responsibility to the GS-09 grade level that equipped me with the knowledge, skills and abilities to successfully perform the duties of this position. provide maintenance of electronic health record systems, email system, and Personal Computer (PC) systems; provide troubleshooting for Windows, Virtual servers, and Webservers; maintain voice and data communications network; troubleshoot networks, VLAN's, Cisco products; work with Windows Server 2008 or 2012 environment, VMware environment or Hyper-V, MS Exchange and Symantec Backup; work in Windows 7, Windows 10, MS Office; write program documentation; analyze operating systems and identify complex issues to troubleshoot and resolve a problem or system crash; review procedures, policies, and manuals; coordinate and implement IT projects; manage multiple projects, prioritizing work, meeting deadlines. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Red Lake Service Unit 24760 Hospital Drive Red Lake, MN 56671 US
• Name: Janell Ward
• Phone: 202-597-1220
• Email: [email protected]