This position is located in the Management Information Services Branch within the Division of Administrative Services at the Crownpoint Service Unit. Incumbent assists customers using a variety of computer systems. Provides clerical and computer hardware software support to the Information technology specialists and customers of the service unit.

Duties

Assistant customers with Resource Patient Management System (RPMS) operations, including releasing locked users, and checking system backups, as well as other RPMS processes while under the supervision of an Information Technology Specialist. Provides services in association with the installation, movement, maintenance, and accountability of hardware and software items. Performs tasks involving control of incoming and outgoing products including the use, control, and recording keeping of the department international Merchants Purchase Authorization Card (Impact Visa) used to purchase goods and services. Provides guidance, training, and assistance to customer computer systems and works closely with technical, medical and clerical personnel. Solicits quotes, deals with suppliers, procedure supplies, equipment and services. Maintains document changes and keeps all departmental manuals current. Maintains time and leave records of employees.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-06 Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: IT experience demonstrating each of the four competencies listed below; Customer Service, Infrastructure Design, problem solving and Technical competency. Ability to communicate factual and procedure information clearly, gather and analyze basic facts to draw conclusions; general knowledge of a broad range of integrated health information systems. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

There are no education requirements.

Contacts

• Address Crownpoint Healthcare Facility PO Box 358 Crownpoint, NM 87313 US
• Name: Navajo Area IHS Human Resources
• Email: [email protected]