About the position: This position will be assigned to the 47th Force Support Squadron at Laughlin Manor, Laughlin AFB, Del Rio, Texas. This position is considered Regular Full Time (RFT). Guaranteed 35 hours a week with potential to a maximum of 40 hours per week. You may be required to work nights, weekends and holidays. RFT employees are eligible to earn annual and sick leave as well as benefits including Health/Dental and Life Insurance, 401k and Retirement.

Duties

Assist Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community. Responsible for the efficient and economical operation of the Lodging Quest Reception, which includes both reservations and front desk operations. Surveys patrons to Identify needs and expectations, Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern. Responds to inquiries, concerns, and compliments by preparing documentation and correspondence In proper format. Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and Staff development, Incentives, and recognition items. Performs front desk duties in the lodging guest reception unit. Supports and explains management programs to subordinates. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc. to appropriate to other supervisors. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Keeps supervisor informed of progress and advises supervisor of significant developments that may impact plans, projects, or operations. Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12511713

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires the incumbent to meet state and legal requirement to sale alcoholic beverages.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/15/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Functional experience in front desk operations to include cashier and general office work for hotel/lodging facility. Skill using a property management system; communicating instructions( verbal/written); analyzing operational issues then developing and implementing solutions. ability in resolving customer complaints; applying management methods and techniques. You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Laughlin Sustainment Services Flight 47 FSS/FSCN 427 Liberty Drive, Bldg 246, Rm 108 Laughlin AFB, TX 78843-5134 US
• Name: Laughlin NAF HR Office
• Email: [email protected]