This position may report to any VASNHCS duty station/CBOC and will be responsible for supervising staff at other sites. The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate with their health care teams and coordinate, track and manage their health care.

Duties

Position must report to a VASNHCS Duty Station if selected; specific duty station is negotiable upon request. The Supervisory Health Technician (Clinical Telehealth) functions as the direct supervisor of a team of Health Technicians (Telehealth Clinical) and may also supervise other telehealth staff. The position provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.); with duties that may require travel. In addition to the full-performance level duties of a Health Technician (Telehealth Clinical), the incumbent will be involved in developing and making complex assignments and program management in the direct oversight of a team of Health Technicians (Telehealth Clinical) who may not be stationed at the same location as the incumbent. The higher-level duties associated with this lead-level position may include, but are not limited to: - Providing direct supervision to Telehealth team which includes assigning, amending, or rejecting work. Ensuring production and accuracy requirements are met. - Developing performance plans, recommending standards and ratings, and evaluating performance, making promotions, reassignment, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards. Effecting corrective and disciplinary measures to address conduct and performance issues. - Creating and modifying work schedules to meet anticipated and unanticipated changes in the workload. - Overseeing attendance and reviewing and approving leave requests of direct reports while ensuring adequate staff is available to perform all needed telehealth duties. - Providing guidance and technical direction relating to the telehealth program and relevant administrative matters to direct reports. - Working with the Facility Telehealth Coordinator to develop assignments for team members in order to facilitate all operations of the facility's telehealth program. - Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations. - Monitoring the status and progress of team members' work and directing adjustments in accordance with established priorities. - Ensuring that instructions on work priorities, methods, deadlines, and quality have been met. - Ensuring that new employees (local and at the CBOC sites) receive on-the-job training to and are adequately instructed in specific tasks and job techniques, ensuring that written instructions and reference materials are made available for use by team members in the accomplishment of tasks or projects. - Collaborating with stakeholders to develop new programs and processes to ensure telehealth programs are meeting the strategic plans of the healthcare system. - Identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Supporting efforts to effect necessary change. - Independently reviewing quality and performance data (e.g., patient satisfaction surveys, image quality, performance metrics, clinic wait times) for telehealth programs effectiveness and satisfaction and developing process improvements as required. - Coordinating with vendors, Biomed and IT to upgrade and or replace telehealth technologies to minimize impact on patient care. - Providing established remedial training as needed and reporting to supervisor regarding ongoing performance. Work Schedule: Monday - Friday 8:00am - 4:30 pm Pay: Based on duty station. Please see pay ranges below. Telework: Available- Ad-hoc as determined by facility. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Duty Station Pay Tables: Fallon NV: $60,115 - $78,149 Gardnerville NV: $66,300 - $86,190 Reno NV: $60,115 - $78,149 Susanville CA: $59,966 - $77,955 Winnemucca NV: $59,966 - $77,955

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship: Citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens, non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405, without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade and position concerned. English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience and Education: (1) Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. (c) Certification. None (d) Grandfathering Provision. All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees may be reassigned, promoted up to and including the full performance (journeyman) level, or changed to lower grade within the occupation, but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. If an employee who was retained (grandfathered) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. GRADE DETERMINATIONS: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates. Supervisory Health Technician (Telehealth Clinical), GS-9 (1) Experience. One year of experience equivalent to the next lower grade level (GS-8). (2) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed, performance evaluations, selection of qualified staff, and recommendations of awards, advancements, and when appropriate disciplinary actions. (b) Ability to plan, organize, and coordinate clinical workflow and set short and long-term goals for the program. (c) Ability to work independently, to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service. (d) Ability to develop policy, manage equipment requests, and provide workload analysis. (e) Knowledge of all Connected Care programs and operations. Preferred Experience: A minimum of five (5) years of Telehealth Experience. A minimum of one (1) year of Clinical Video Telehealth (CVT) Preceptor Experience. A minimum of one (1) year of Store and Forward Telehealth (SFT) Preceptor Experience. Experience as a mentor for the CVT and/or SFT Preceptor Programs Documented experience in performance improvement activities. Documented experience in educating and training Veterans, clinical staff, and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies References: VA Handbook 5005/96, Part II, Appendix G50. The full performance level of this vacancy is GS-9. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Sierra Nevada Health Care System 975 Kirman Avenue Reno, NV 89502 US
• Name: Nicole Masters
• Phone: 2165444460
• Email: [email protected]