The Primary Purpose of the Position is to perform general office tasks to support the Patient Administration Service (PAS) Office of Community Care. The incumbent provides key program support to PAS by ensuring medical documentation is received from community providers and is uploaded and available for review by internal VA staff for Veterans being referred through the Community Care Program.

Duties

File Clerk Duties may include but not limited to: Retrieves Community Care medical records from various locations and uploaded them into CPRS/Vista Imaging. Reviews medical documents from Community provider Assigns the correct document naming nomenclature, attaches the indexed/uploaded documents to a progress note viewable in CPRS Ensures appropriate disposition of hard copy documents once indexing/uploading of documents has been verified. Keep abreast of regulatory requirements governing indexing/uploading and maintenance and disposition of legal medical documents. Computer skills necessary to carry out duties associated with the indexing/uploading of highly specialized medical information consisting of a variety of formatted forms (i.e., flow-sheets, narrative reports, Community Care medical reports) and classifying to correct entitled nomenclatures. Demonstrate courteous, compassionate, caring, and respectful behavior when interacting in response to internal and external customer questions in person and/or on the telephone. Develop and maintain a positive working relationship with co-workers through the application of effective listening and interpersonal skills (oral, written, and non-verbal). Work Schedule: Monday - Friday / 0730-1600 or 0800-1630 Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: File Clerk/PD03905A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/16/2024. You may qualify based on your experience and/or education as described below: General Experience: You must have one year of general experience. Examples of general experience would typically include, but are not limited to: knowledgeable of multiple systems and current computer technology regarding imaging and scanning applications, knowledge of medical record file systems, procedures, record retention, and procedures relating to the transfer and other disposition of hard copy records, basic knowledge of regulations governing the release of information, knowledge of the flow of health information and the retrieval of health information both within its section, outpatient facilities and community providers, skill of a qualified typist/keyboarder to perform data entry responsibilities, operate personal computers and computer terminal equipment and troubleshoots minor problems, OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of general experience and education beyond high school. You will be rated on the following Competencies for this position: You will be rated on the following Competencies for this position: Manage Resources Medical information Computer skills Customer Service Preferred Experience: Knowledge of human anatomy and medical terminology Knowledge of Microsoft Office - Excel Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work with computers is mainly sedentary in an office environment. However, paper records and documentation retrieval, filing, and records management involves walking (4 hours), standing (2-7 hours), extensive bending, reaching, lifting (under 15 pounds), kneeling, pulling, sitting (8 hours) and other physical exertion or strain For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]