This position is the Health Technician (Hearing Instrument Specialist) in the Audiology Service at the Visalia Outpatient Clinic in Visalia, CA. The primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology license. Support functions include both direct patient care and administrative duties.

Duties

Major duties include: Hearing aid troubleshooting and repair Performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices. fabricating earmold impressions with proper otoscopy Ordering earmolds based on plan of care and fitting and modifying earmolds. Assisting in set up and delivery of face-to-face and telehealth visits Assists patients with hearing aid connectivity. Responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented. Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items. Ensures proper inventory levels to complete the daily tasks Assists patients through triaging phone calls and audiology requests. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Available on Ad-hoc basis Functional Statement #: 05652F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. (1)Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR (2)Education. Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. NOTE: There is no combination of education and experience which can be substituted for the basic requirements. Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth orthe District of Columbia. Board Certification. Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS). Exception for Non-Board Certified Health Technician (HIS). (a)Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B). (b)Non-board certified individuals shall only provide care under the supervision of a licensed audiologist. (c)Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained. (d)Temporary appointments of non-board certified Health Technician(HIS) may not be extended beyond two years or converted to a new temporary appointment. Grade Determinations: Health Technician (HIS) GS-5: (1)Experience. None beyond the basic requirements. (2)Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of basic anatomy of the head and neck. Knowledge of basic infection control procedures and guidelines. Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing. Ability to communicate orally and in writing. Ability to follow verbal and written instructions. Ability to maintain stock and supply level inventories. Health Technician (HIS) GS-6: (1) Experience. One year of experience equivalent to the next lower grade. (2) Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of normal and abnormal ear anatomy. Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software. Skill in documenting patient procedures and patient devices. Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection). Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations. Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist. Ability to prepare patient, equipment, and/or environment for audiology procedures. Ability to provide triage of patient telephone calls or audiology requests. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06. Physical Requirements: The duties of the position regularly require periods of sitting, standing and walking. Working with patients requires sitting, bending, standing, and pushing wheelchairs. At times, a light to moderate amount of lifting is required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Fresno VA Medical Center 2615 East Clinton Avenue Fresno, CA 93703 US
• Name: Gabriela Medrano
• Phone: 909-805-6049
• Email: [email protected]