The Telephone Operator position is located at the Minneapolis VA Health Care System (MVAHCS), specifically within the Patient Experience Office. The service provides 24/7 coverage for both telephones and security services. The primary purpose of the position is to process incoming calls and other alarms. *****A recruitment incentive of $2,000.00 has been authorized for highly qualified candidates.*****

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but may not be limited to: Operates a digital multi-line telephone system. Handles incoming commercial and Federal Telecommunication Systems (FTS) calls, local and information calls, calls pertaining to patients. Places long distance and overseas calls when very little information is forthcoming from caller. Remains calm and collected while handling emergencies. Provides proper response to alarms. Performs other related duties as assigned. Work Schedule: Overnight position which is typically 11pm- 8am, including weekends. Shifts to be discussed during the interview process. Recruitment Incentives: May be authorized for highly qualified candidates. ($2,000.00) Critical Skills Incentive (CSI): Not approved

Requirements

Qualifications

To qualify for this position, you must meet the following: GENERAL EXPERIENCE: Requires at least one (1) full year of General Experience - progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Telephone Operator.(Resume(s) must clearly support the duties and experience required for this position. We will not make assumptions regarding experience.) -OR- SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): Requires two (2) years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business secretarial or technical school community college junior college or college university. -OR- COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): Requires equivalent combinations of successfully completed post-high education and experience, as described above, to meet total qualification requirements for this position this education must have been obtained in an accredited business, secretarial or technical school community college, junior college or college university. You will be rated on the following Competencies as part of the assessment questionnaire for this position: CommunicationsComputer SkillsProblem SolvingTeamwork IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is usually sedentary but may involve some standing and walking to consult directories and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address Minneapolis VA Medical Center One Veterans Drive Minneapolis, MN 55417 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]