THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This position is for a IT Specialist (Customer Support), PD# D2388000 located in the Clay National Guard Center in Marietta, Georgia. This is a full-time, Excepted Permanent, dual status position which requires Georgia Army National Guard Membership. Area of Consideration: Open to current members of the Georgia Army National Guard.

Duties

As a IT Specialist (CUSTSPT), GS-2210-11, you will: Provide customer technical assistance and support for all users of the operational and/or tactical environment. Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Work with customers to ensure efficient operations which support each units' requirements. Assist in solving problems associated with delivery of hardware and software orders. Provide management with information necessary to address difficult and complex problems in automating work processes. Review purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure. Promote use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system. Work with the CFP and customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations in the operational and/or tactical environment. Assist customer with fulfilling requirements and assist customers by recognizing and analyzing trends and providing instruction and orientation services. Identifies and documents system requirements for specific needs of customers. Conduct in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors. Recommend methods and procedures and coordinates corrective action to optimize utilization of present equipment. Coordinate efforts between system customers, system support personnel and commercial vendors to identify and resolve hardware, software, and other system anomalies. Provide orientation in the use of new or changed technology. Provide formal or informal training to ensure users understand the interrelationships of the system and are able to operate the system without undue difficulty. Prepare user manual or instructions for assigned applications. Install, maintain, and repair hardware devices supporting a broad range of information and communications systems on the operation network and/or tactical network. Use detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. Apply diagnostic equipment to test, configure, evaluate, and optimize all high bandwidth circuits. Design, develop and conduct technical and operational tests and evaluations of a wide range of communications equipment and systems using performance management and measurement methods. Coordinate and prepare items for contract or warranty repair or replacement as required. Receive, inspect, install, and verify the proper operation of equipment returned. Accomplish required documentation. Manage the assigned IT/communications environment with privileged access at the network level and/or tactical environment for the unit. Plan, coordinate, install, and continuously analyze system design, hardware and software. Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provide Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services. Perform system audits to assess security parameters and performance of IA controls within the network environment. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of unit. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties. Provides on-going optimization and problem solving support; continually surveys client system operation to identify potential problems which could lead to loss or serious interruption of service. Performs testing, troubleshoots, corrects problems, and distributes workload relative to interface and interoperability of client system components such as hardware, systems software, and applications programs. Provide proactive consultation and instruction with client system and technical specialists to ensure seamless implementation of changes. Assess and mitigate security vulnerabilities of installed system hardware and software. Performs other duties as assigned.

Requirements

• NATIONAL GUARD MEMBERSHIP IS REQUIRED
• This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
• Selectee will be required to wear the military uniform.
• Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
• Males born after 31 December 1959 must be registered for Selective Service.
• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a probationary period.
• Participation in direct deposit is mandatory.
• For positions requiring the operation of motor vehicles, candidates must have a valid state driver’s license.

Qualifications

Each applicant must fully substantiate (in her/his own words) that they meet the requirements of the specialized experience listed below; otherwise, the applicant will be considered unqualified for this vacancy. DO NOT COPY THE VACANCY ANNOUNCEMENT OR THE POSITION DESCRIPTION. IF YOU DO THIS YOU WILL BE CONSIDERED UNQUALIFIED FOR THE VACANCY. Please ensure that you have included beginning and ending dates (month and year) for all jobs listed on your resume. Military Grades: Non-Specific. Compatible Military Assignments: MOS: Non-Specific. General Experience: Must possess experience that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. Specialized Experience: Candidate must have 36 months specialized experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Education

Substitution of Education for Specialized Experience - At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.

Major study-computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

Contacts

• Address GA JFHQ 1000 Halsey Avenue Bldg 447 Marietta, GA 30061 US
• Name: Olivia Green
• Phone: 678-569-5251
• Email: [email protected]