LOCATION: This position is located in the Anchorage District Office at 222 W 8th Ave, Room A11, Anchorage, AK 99513. Flextime, Full-time. Alternate work schedules may be available. This position is being filled on a full-time, permanent basis. This announcement may be used to fill additional unanticipated vacancies within the next six months. This is a career-ladder position leading to the GS-11 grade level.

Duties

Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.

Requirements

• Proof of ICTAP eligibility required.
• Fingerprinting and background and/or security investigation required.
• Selective Service Registration. See Other Information tab.
• U.S. Citizenship Required.
• Job offers are contingent on fingerprinting and background / security investigation results.
• Candidates may be required to participate in a Meet and Deal panel interview.
• All qualification requirements must be met by the closing date of the announcement.
• Selectees will be required to attend and complete a 12–14-week, formal technical training onsite at a designated SSA facility.

Qualifications

Applicants must have 52 weeks of specialized experience at the next lower grade level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. GS-9: Fifty-two weeks of specialized experience at least equivalent to the GS-7 level. Examples of specialized experience include assisting individuals in establishing their entitlement to receive benefits; adjudicating or investigating claims; or evaluating benefit programs to assess the integrity and quality of operations. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience). Qualification requirements must be met by the closing date of this announcement. Time in Grade (ICTAP Eligibles Only): Time in grade requirement must be met by the closing date of this announcement. SELECTIVE PLACEMENT FACTOR: COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible. NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment. NOTE: Your resume must indicate both a beginning and ending date and the number of hours worked per week for each position you've held. Your beginning and ending dates must include a month and year, and you should not use a range of hours (i.e. 20 - 30) to indicate the number of hours per week you worked. Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period, you will be credited with 6 months of experience). For additional information see: What to include in your resume In addition to the minimum qualifications, applicants must be eligible under ICTAP, Military Spouse, or VEOA. Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) who have held a GS-09 or above; or on a career ladder position with full performance level leading to the GS-09 or above. (For additional information regarding ICTAP eligibility, please visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection. Qualification requirements must be met by the closing date of this announcement. Military Spouse Authority and VEOA provides for non-competitive appointment for other qualified military spouses or veterans. For more information, please visit FedsHireVets.gov.

Education

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

GS-9: Master's or equivalent graduate degree, or successful completion of two academic years of progressively higher graduate education, or LL.B. or J.D.

Combining Education and Experience:GS-9: Experience and graduate level education beyond the first year may be combined to meet the minimum qualification requirement.

Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.

If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

In addition to the minimum qualifications, applicants must be eligible under ICTAP, Military Spouse, or VEOA.

Contacts

• Address Region X Area 1 701 Fifth Avenue, Suite 3000 Seattle, WA 98104 US
• Name: Rachel Golding
• Phone: 206-615-2239
• Email: [email protected]