About the Position: This position is located with the 6th Medical Group at MacDill, Air Force Base, FL.

Duties

Monitor help desk trouble tickets, coordinating with and providing troubleshooting assistance Maintain stocked parts to ensure prompt service and arrange for replacement parts. Perform daily system back-ups and upgrading of hardware and software. Conduct evaluation and analysis of computer equipment and systems to determine if the facility environment can provide for system requirements, and infrastructure is in place to support the system. Assist in the installation and testing of system releases and computer upgrades. Track and monitor system orders, requesting status of orders from contracting office and providing reports to supervisor and hospital staff.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• This position may include Information Assurance (IA) work as an additional duty.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position
• Must possess and maintain a valid stateside driver's license.
• Must be able to obtain Security+ Certification within six months from date of hire.
• Must be able to obtain and maintain Security + Certification Continuing Education with the Computing Technology Industry Association (CompTIA).

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APostal Service/Peace Corps and Other Unique AuthoritiesPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes providing technical services in applications programming; installation and maintenance of hardware; and installation, upgrade, and maintenance of software. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08). You will be evaluated on the basis of your level of competency in the following areas: Data and Content ManagementInformation Technology Customer SupportNetwork OperationsSystem Administration Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DD83BQ DHA STAND-ALONE MKT-MACDILL AFB DO NOT MAIL Tampa, FL 33621 US
• Name: Army Applicant Help Desk