You will serve as a Mission Support Specialist of RLSO SE JACKSONVILLE. This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, HOW TO APPLY, and WHAT TO EXPECT NEXT sections below for instructions.

Duties

You will serve as the primary liaison for all incoming contacts to the Department. You will greet visitors, process requests for appointments, receive and relay messages, and maintain professional decorum, neatness and cleanliness of all common areas in office suite. You will answer incoming phone calls and inquiries from visitors, using utmost discretion in screening and referring calls/visitors to the appropriate staff member or attorney. You will respond to routine and highly technical requests for information such as status reports, suspense dates for matters requiring regulatory compliance, and similar information readily available in files and databases. You will control and manage all incoming correspondence using established office procedures and knowledge of the organization. You will conduct initial client intake by completing the electronic client intake sheet on a local office data program and schedules clients for appointments.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience includes duties related to the following: 1) Identifying and analyzing problems; weighing relevance and accuracy of information; seeking/generating and evaluating alternative perspectives/solutions; making timely/effective recommendations, based on potential implications of findings or conclusions; 2) Evaluating to identify the causes of problems, and choosing courses of action that balance the interests of the mission and stakeholders; 3) Selecting, acquiring, storing, or distributing an organization's resources in the most efficient way possible. Such resources may include materials, equipment, financial resources, inventory, human skills, production resources, or information technology (IT); 4) Preparing, receiving, reviewing, and verifying documents; maintaining office records; locating and compiling data or information from files; compiling information for reports; 5) Keeping a calendar and informing others of deadlines and other important dates, and similar clerical support work within an organization. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:

Successfully completed one full year of graduate level education, directly related to the position being filled.
OR
Successfully completed a bachelor's degree with superior academic achievement.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address RLSO SE JACKSONVILLE PO Box 116 Jacksonville, FL 32212 US
• Name: Department of Navy EIC
• Email: [email protected]