Job opening: Immigration Services Assistant (OA)
Salary: $42 151 - 67 880 per year
Published at: Aug 01 2024
Employment Type: Full-time
This position is located in Field Operations Directorate, Office of Field Operations, District 24, Miami FL Field Office.
As an Immigration Services Assistant (OA), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence, provide security checks, research, and analyze data, prepare reports and provide direct service to customers.
Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation.
Scheduling applicant appointments, communicating directly with applicants and their representatives.
Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity.
Producing highly sensitive and secure documents.
Identifying incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
Editing and creating office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets, and word processing.
Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/05/2024.
This announcement is issued under the Direct Hire Authority to recruit for positions for which the Department of Homeland Security, U.S. Citizenship and Immigration Services, has a critical hiring need.
GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Performing office automation duties using word processing to edit and reformat correspondence and reports.
Creating and maintaining spreadsheets/databases.
Responding to inquiries by phone and/or in writing.
Reviewing and verifying accuracy and completeness of submitted documents for benefits. OR
You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.
GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, equivalent to at least the GS-05 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Performing office automation duties requiring different approaches and methods from one assignment to another.
Reviewing and screening applications for benefits to ensure validity of documentation submitted.
Providing routine information and assistance on applications for benefits.
Maintaining subject matter files, technical instructions, and/or operating procedures.
GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, equivalent to at least the GS-06 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Analyzing and evaluating cases where expedited screening or resolution of requests for immigration benefits is necessary.
Determining whether requests for immigration benefits sought are valid and whether applicant is eligible.
Reviewing and screening applications for immigration benefits to ensure validity of documentation submitted and completeness of supporting documentation.
Preparing a variety of reports utilizing a number of software applications and retrieving information from other software systems (e.g., databases, spreadsheets, graphics, and word processing).
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/05/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (AT THE GS-05 LEVEL ONLY): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website:
General Schedule Qualification Standards.
Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
In order to be appointed, you must be enrolled in a qualifying and accredited educational institution pursuing a degree, diploma, or certificate.
A qualifying educational institution is a:
- Public high school whose curriculum has been approved by a state or local governing body.
- Private school that provides secondary education as determined under state law.
- Home-school that is allowed to operate in a state.
- Technical or vocational school.
- Two (2)-year or four (4)-year college or university.
- Graduate or professional school (e.g., law school, medical school).
- Post-secondary home-school curriculum that has been approved by an accrediting body recognized by the Secretary of the U.S. Department of Education is qualifying.
A certificate program means post-secondary education, in a qualifying educational institution, equivalent to at least one (1) academic year of full-time study that is part of an accredited college-level, technical, trade, vocational, or business school curriculum. Students who take online courses are eligible to participate in the Student Internship Program so long as all other requirements are met and the school is accredited by the U.S. Department of Education.
Transcript required: Transcripts or official documentation to verify current or projected enrollment, with an accredited educational institution, must be submitted as part of the complete application package and must be received by the closing date of the vacancy announcement. If education is being used as the only means for qualifying for this position, appropriate transcripts MUST be submitted, in addition to current or projected enrollment documents, in order to support the receipt of the required level of education. Applicants full name and name of educational institution must be clearly identified on documents submitted. If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job.
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