You will serve as a IT Specialist (Customer Support) in the Navy/Marine Corps Intranet (NMCI) Program of FLEET READINESS CENTER SOUTHWEST. This announcement uses the Certain Personnel of the DoD direct hire authority to recruit and appoint qualified candidates to positions in the competitive service.

Duties

You will provide NMCI (Navy/Marine Corps Intranet) Point of Contacts (POCs) with guidance on application of NMCI business rules. You will keep customer representatives fully informed of current and projected NMCI operational capabilities. You will act as a liaison between Fleet Readiness Center Southwest (FRCSW) and the NMCI on-site representatives, elevating questions, concerns, and issues regarding receipts of machines and peripherals to the site Customer Service Representative. You will maintain employee accounts and order seats within NET to include creating profiles for new employees, transferring assets and terminating seats as employees leave. You will ensure team members are updated on NMCI status and compliance with the guidance distributed by the NMCI Customer Service Representative.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code Technical Support Specialist, proficiency level Intermediate the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and DON policies.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Applying broad knowledge of IT infrastructure to advise customers on services available; 2) Assisting customers with issues related to accounts, computers, software, hardware, and determining appropriate solutions; 3) Integrating a range of different technologies and systems into an overall functional business process; and 4) Utilizing knowledge of work processes, emerging technologies, and customer requirements to make policy recommendations. In addition, your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Additional qualification information can be found from the following Office of Personnel Management web site: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Contacts

• Address FLEET READINESS CENTER SOUTHWEST Fleet Readiness Center Southwest PO Box 347058 San Diego, CA 92135-7058 US
• Name: Department of Navy EIC
• Email: [email protected]