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Duties

WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education, Media and Publications, Publishing, E-Forms Technology, Content Delivery Support Functional Publishing, and Taxpayer Services Products. The following are the duties of this position at the full working level. Incumbent serves as a consultant and advisor to customers, team members and peers. Serves as a first point of contact in the Division on all of the technical aspects of satisfying printing and publishing requirements. Provides technical guidance to a designated customer base, team members and peers. Assigns and reviews work and provides guidance to lower graded or other team members when required. Performs an in-depth analysis of each request to fulfill all responsibility for understanding the use, application, function and need of proposed items and makes alternate proposals in relation to any aspect of the project. Performs content analysis of products to assure organizational accuracy, adequacy of documentation, arrangement of statistics, and placement of illustrative materials. Makes determinations based on independent analysis; utilizes statistics and other information from a variety of sources. Ensures that proposed products conform to all legal and regulatory requirements; are produced in a quality manner with the most effective design and format. Develops technically accurate specifications and prepares all procurement documents. Ensures that all appropriate products are posted to the core repository. Performs press inspections and quality assurance visits with full authority to ensure quality output. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: INDIVIDUAL OCCUPATIONAL REQUIREMENTS: Education: Undergraduate and Graduate Education: Major study -- journalism, business administration, English composition, commerce, accounting, printing or printing engineering, graphic or commercial art, industrial engineering, or economics. OR Specialized Experience: Examples of qualifying specialized experience include: Determining specifications for the printing of manuscript, i.e., selection of typography, layout, composition, format, paper stock, and other printer's instructions. Negotiating or administering contracts for procurement of manuscript and illustrations, printing, binding and allied services, or printing stocks (paper, inks, etc.). Managing a printing plant that produces printing either for the government or private industry customers. Performing production control work in a large printing plant. Serving as a sales representative for a wide variety of printing equipment. Analyzing the price and cost of preparation and production of printing. Planning, estimating, and scheduling printing on a full-time basis for a variety of publications. Performing substantive administrative support or policy functions directly related to publishing and printing program management or operations. AND SPECIALIZED EXPERIENCE GS-07: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Examples of qualifying specialized experience include: Experience with electronic composition methods (including but not limited to HTML (Hypertext Markup Language), XML (Extensible Markup Language), and JavaScript); Determining specifications for the printing of manuscript, i.e., selection of typography, layout, composition, format, paper stock, and other printer's instructions. OR EDUCATION: You may substitute education for specialized experience as follows: One year of graduate level education at an accredited college or university in a field of study such as journalism, business administration, commerce, accounting, printing or printing engineering, graphic or commercial art, industrial engineering, or economics. OR Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR A combination of qualifying graduate education and experience equivalent to the amount required. SPECIALIZED EXPERIENCE GS-09: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Examples of qualifying specialized experience include: Experience with electronic composition methods (including but not limited to HTML (Hypertext Markup Language), XML (Extensible Markup Language), and JavaScript); Determining specifications for the printing of manuscript, i.e., selection of typography, layout, composition, format, paper stock, and other printer's instructions; Negotiating or administering contracts for procurement of manuscript and illustrations, printing, binding and allied services, or printing stocks (paper, inks, etc.); Performing production control work in a large printing plant. OR EDUCATION: Master's or equivalent graduate degree in a field of study such as journalism, business administration, commerce, accounting, printing or printing engineering, graphic or commercial art, industrial engineering, or economics. OR Two full years of progressively higher-level graduate education leading to a field of study such as journalism, business administration, commerce, accounting, printing or printing engineering, graphic or commercial art, industrial engineering, or economics. OR D. LL.B. or J.D., if related. OR A combination of experience and education equivalent to the amount required. SPECIALIZED EXPERIENCE GS-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Examples of qualifying specialized experience include: Experience with electronic composition methods (including but not limited to HTML (Hypertext Markup Language), XML (Extensible Markup Language), and JavaScript); Determining specifications for the printing of manuscript, i.e., selection of typography, layout, composition, format, paper stock, and other printer's instructions; Negotiating or administering contracts for procurement of manuscript and illustrations, printing, binding and allied services, or printing stocks (paper, inks, etc.). Managing a printing plant that produces printing either for the government or private industry customers; Performing production control work in a large printing plant; Serving as a sales representative for a wide variety of printing equipment; Analyzing the price and cost of preparation and production of printing; Analyzing the price and cost of preparation and production of printing; Planning, estimating, and scheduling printing on a full-time basis for a variety of publications; Performing substantive administrative support or policy functions directly related to publishing and printing program management or operations. OR EDUCATION: Ph.D. or equivalent doctoral degree in a field of study such as journalism, business administration, commerce, accounting, printing or printing engineering, graphic or commercial art, industrial engineering, or economics. OR Three (3) full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in a field of study such as journalism, business administration, commerce, accounting, printing or printing engineering, graphic or commercial art, industrial engineering, or economics. OR an LL.M., if related. OR A combination of experience and education equivalent to the amount required. SPECIALIZED EXPERIENCE GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Examples of qualifying specialized experience include: Experience with electronic composition methods (including but not limited to HTML (Hypertext Markup Language), XML (Extensible Markup Language), and JavaScript); Printing processes and equipment and their capabilities, limitations and applicable uses; Industry-wide product design standards, publishing standards, electronic and digital publishing systems, including source file management, standard file formats, markup languages, concept and use of a core repository, and electronic composition and delivery to prepare a variety of procurement documents; Program and product management principles, distribution methods, federal budget process, forecasting production scheduling and estimating to perform program and product planning and printing activities; Experience with the requirements and limitations of the various contracts issued by the Government Publishing Office (GPO). (Continued in Additional Information)

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748