ICTAP eligibles in the Kalamazoo, MI local commuting area only and individuals eligible under the Military Spouse Hiring Authority. This position is located in the Kalamazoo Social Security Office at 317 South Drake Road, Kalamazoo, MI 49009. Additional selections may be made within six months from the closing date of this announcement.

Duties

Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

Requirements

• Proof of ICTAP or Military Spouse eligibility required
• Fingerprint Clearance is Required
• U.S. Citizenship Required
• Security and/or Background Investigation Required
• Selective Service Registration. See Other Information tab
• Must pass Competency Assessment Interview Process (CAIP) Interview
• Relocation expenses will not be paid

Qualifications

Applicants must have 52 weeks of specialized experience at the next lower grade level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. GS-11: Applicant must have fifty-two weeks of specialized experience equivalent to the next lower grade level in the federal service in developing, examining, investigating or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs. Qualification requirements must be met by the closing date of this announcement. The following time-in-grade requirement must be met by the closing date of this announcement:GS-11: Applicant must have 52 weeks at the GS-09 or higher. In addition to the minimum qualifications, applicants must be eligible under ICTAP or Military Spouse provisions. Applicants must also meet the following Selective Placement Factor(s) to qualify for this position: Meet and deal ability is required. COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible. Time in grade requirement must be met by the closing date of this announcement. In addition to the minimum qualifications, applicants must be eligible under ICTAP, or Military Spouse hiring authority.

Education

GS-11: Ph.D. or equivalent doctoral degree, or successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M.

Combining Education and Experience:
GS-11: Experience and graduate level education beyond the first year may be combined to meet the minimum qualification requirement.

Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.

If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

Contacts

• Address Region V Area 4 2163 University Park Drive Suite 100 Okemos, MI 48864 US
• Name: Kevin Harris
• Phone: 410-966-0159
• Email: [email protected]