This vacancy is for a IT Specialist (Custspt) position in the Client Services Division located at the U.S. Census Bureau Headquarters in Suitland, Maryland. The Census Bureau is accessible from the Metro Rail Green Line - Suitland Station. This Job Opportunity Announcement may be used to fill other IT Specialist (Custspt), 2210-13, positions within the Census Bureau in the same geographical location with the same qualifications and specialized experience.

Duties

Evaluates, current and latest enterprise desktop/laptop management systems to manage, troubleshoot, secure and update desktop/laptop devices across Census Enterprise network. Uses knowledge that has been acquired through training and/or extensive on the-job experience to perform job, and evaluates technical information related to the job. Analyzes and develops system testing environment, evaluating processes and technical characteristics of IT systems, including identifying critical operational issues to improve a secure testing environment. Troubleshoots, diagnosis, system problems and determining the source and cause of the problem. Document root cause and create action report to present to management.

Requirements

• Applicants must meet all qualification requirements by the closing date of this announcement.
• U.S. Citizen.
• Suitable for Federal employment.
• Registered for Selective Service, if applicable (www.sss.gov).
• Time-in-grade/band requirements must be met by closing date.
• This is a BARGAINING unit position.
• This position may be covered by one or more of the following bargaining units: American Federation of Government Employees (AFGE) Local 2782(HQ) or AFGE Local 1438(DN). If you have specific questions, please contact the HR Specialist.

Qualifications

This vacancy is advertised under 2 different announcements. Please read the 'Who May Apply' section carefully to determine your eligibility. If you are not eligible under this announcement, you may apply to the position posted under 24-CSD-12482688-DE-KC. Specialized Experience: For the GS-13, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-12 in the Federal service. Experience for this position includes: Evaluating and developing IT solutions to assure IT provided desktops and laptops are adequately supporting Census employees efficiently. Using technical knowledge to assist staff in managing IT systems/applications. Monitoring management systems to proactively determine system(s) health in reducing system failures. Managing and monitoring device upgrades within determined schedule. In addition to the above specialized experience, your resume must demonstrate one year of Information Technology (IT) related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education cannot be substituted for experience at this grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer.

Contacts

• Address Client Services Division 4600 Silver Hill Road Washington, DC 20233 US
• Name: Kyva Carroll
• Phone: 301-763-9744
• Email: [email protected]