This position is located in Refugee, Asylum and International Operations, Asylum Division, Chicago Asylum Office. As a Program Specialist, you will serve as principle USCIS representative and liaison for Asylum Pre-Screening Operations (APSO) at assigned detention facilities within a multi-state region.

Duties

Serves as principal USCIS/RAIO representative for Asylum Pre-Screening Operations (APSO) and Migrant Protection Protocol (MPP) processing at assigned detention facilities within home office jurisdiction. Works with management on identifying organizational needs by making the best use of present resources and plans for future needs and implementation of new resources. Coordinates requests for additional resources by working closely with Asylum management and federal partners in the development of comprehensive short-range and long-range plans. Manages and maximizes resources to ensure optimal case processing time frames are met including liaising with other agencies to request and obtain additional communications support and interview spaces when required for surge processing. Troubleshoots and resolves complex and sensitive case processing issues, such as cases involving issues including but not limited to national security, mental health/mental capacity, rare languages, confidentiality, and separated family members.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/05/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 08/05/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Conducting studies, analyzing findings and making recommendations on substantive operating programs that requires applying knowledge of qualitative and quantitative analytical techniques as they relate to Asylum programs. Performing a wide variety of analytical studies and projects related to organizational improvement, productivity improvement, compliance with internal standards and controls. Serving as a functional lead or technical advisor for interdisciplinary project teams to evaluate program operations, identify and articulate issues, recommend solutions in a clear, concise manner to senior executive-level audiences. Liaising with inter-agency partners in order to facilitate smooth and efficient processing. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/05/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]