This position is located in Pension and Fiduciary (P&F) Service. Pension and Fiduciary (P&F) Service administers the pension programs and fiduciary activities for compensation, dependency and indemnity compensation (DIC) and pension beneficiaries Department of Veteran's Affairs Veterans Benefits Administration. P&F Service is responsible for the development of policy, procedures, training, and oversight of the delivery of VA pension benefits and fiduciary activities worldwide.

Duties

Specific duties include: Formulate quality and oversight measures for Veterans and survivors claims process. Audits agency programs to ensure compliance with P&F Service policy and procedural directives. Conducts site visits and targeted audits to ensure Regional Offices are compliant with policy and procedures for all aspects of P&F Service programs. Conducts regular risk analysis and recommends strong internal controls over business processes to ensure desired outcomes in line with policy and procedures. Provides quality oversight and routine audits of all automation activities to ensure automation processes and payments are compliant with established policy and procedures regulated by the Code of Federal Regulations (CFR). Plans, prioritizes, and participates in workgroups and special projects that impact modernization efforts aimed toward designing electronic processing systems for field personnel. Assists field stations with instructions for implementing policy, procedures or training. Serves as an advisor and consultant on precedent determinations involving decisions on individual cases and national issues regarding technical, regulatory, procedural, and operational aspects of the Pension and Fiduciary programs. Formulates, determines, and influences the Agency policies governing the Pension and Fiduciary programs. Works in close cooperation with the Office of General Counsel and other business line elements of VBA to draft legislation and policy guidance for Pension and Fiduciary programs. Develops, delivers, and provides comprehensive training programs for field employees. Assesses quality of training programs and ensures compliance with mandatory training requirements. Evaluates and determines the training needs of field employees and recommends courses of action in response to oversight activities, claim audits, and site visits. Prepares PowerPoint and similar material and gives oral presentations to various audiences within P&F Service, VBA senior management, department level executives and outside agencies. Prepares clear and concise documents. Assists in developing and updating procedural guidance for distribution to field offices. Drafts Training Letters, writes briefing papers, drafts system requirements, and answers Congressional and external stakeholder inquiries. Researches Veteran-specific issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions. Undertakes long and short-range research and studies program activities within the P&F Service to support the organization's business goals and objectives. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as Internet tools, manuals, and other reference material. Serves as project manager for major initiatives and special assignments. Monitors and tracks progress on internal and external audit findings and investigates operational issues such as recurring errors, excessive time lags, and system shortcomings. Leads in-house efforts and participates actively as a team member or sub-group leader on project teams involving participants outside of VBA. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11, GS-12, GS-13. Work Schedule: Full time, Monday through Friday, 8 am - 4:30 pm. Compressed/Flexible: Available Telework: Available Virtual: Employee is expected to report to the nearest VBA Facility based on telework agreement. Washington DC duty station required to report 5 days per pay period. All other duty stations report 2 days per pay period Position Description/PD#: Management and Program Analyst; GS-0343-11 PD#39826A, GS-0343-12 PD#39825A, GS-0343-13 PD#39824A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/01/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, former Federal employees applying for reinstatement, or a current federal employee applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: This does not apply to Non-Federal Applicants, or applicants applying for consideration under Non-Competitive Authority (i.e.... "30% or more Disability", VRA, and/or Schedule A). To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-11 position you must have served 52 weeks at the GS-9 level. For a GS-12 position you must have served 52 weeks at the GS-11 level. For a GS-13 position you must have served 52 weeks at the GS-12 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to GS-09 in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as demonstrated experience in: Veterans Pension, Survivor, and Fiduciary programs. Processing claims and/or conducting quality reviews of VBA's Pension, Survivor, and Fiduciary programs Manage and prioritize multiple assignments concurrently and to execute delivery efficiently and effectively. Education Substitution: Applicants may substitute education for the required experience for the GS-0343-11 grade level. To qualify based on education for this grade level you must have the following: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Or Combination, GS-11 ONLY -Combination: Applicants may also combine education and experience to qualify at the GS-11 level. Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 18 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position GS-12 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to GS-11 in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as demonstrated experience in two of the four areas below Veterans Pension, Survivor, and Fiduciary programs. Processing claims and/or conducting quality reviews of VBA's Pension, Survivor, and Fiduciary programs Providing oversight and management techniques to evaluate internal controls and assess risk of Veterans benefits and programs, developing strategies to mitigate risk and improve the administration of the programs Researching and applying agency laws and policies to formulate and recommend instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery or supporting delivery of benefits or services to Veterans GS-13 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to GS-12 in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as demonstrated experience in three of the four areas below Veterans Pension, Survivor, and Fiduciary programs. Processing claims and/or conducting quality reviews of VBA's Pension, Survivor, and fiduciary programs Providing oversight and management techniques to evaluate internal controls and assess risk of Veterans benefits and programs, developing strategies to mitigate risk and improve the administration of the programs Researching and applying agency laws and policies to formulate and recommend instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery or supporting delivery of benefits or services to Veterans Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Position is sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. There is no education substitution at the GS-12 and GS-13 grade levels.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Matthew Lyons
• Phone: 410-230-4400
• Email: [email protected]