This position is located with Bonneville Power Administration, in Power Services (P), Northwest Requirements Marketing (PS), Eastern Power Customer Services (PSE) or Western Power Customer Services (PSW). A successful candidate in the Power Customer Services Manager position will serve as a Power Customer Services Manager, providing direction and leadership in the planning, development, and administration of programs and work processes to support the activities required of the organization.

Duties

As a Power Customer Services Manager, you will: Determine goals for the organization, independent of or jointly with higher management. Understand and communicate BPA policies and priorities throughout the group managed. Make major recommendations and decisions related to the resources to devote to particular programs or program elements. Exercise significant delegated authority to bind BPA financially via power sale agreements, including further delegating to subordinate personnel Exercise authorities to enter into and amend agreements and negotiates resolution of contractual disputes. Establish policies, standards, and procedures for cross-cutting customer issues involving multiple jurisdictions and multiple subordinate Account Executives. Ensure effective teamwork and open communications among subordinates and cross-functional members of AE's Customer Account Teams.

Requirements

Qualifications

SPECIALIZED EXPERIENCE REQUIREMENTS A qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-14) in the Federal service. Specialized experience is defined as: Supporting Account Executives or performing customer-facing roles by addressing external issues, developing strategies, and leading programs to meet agency goals, enhance engagement, and maintain long-term power sales agreements. Decision MakingLeadershipPartneringPlanning and EvaluatingProblem Solving "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration. CTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

There are no specific education requirements or substitution of education for experience for this position.

Contacts

• Address Bonneville Power Administration P.O. Box 3621 Portland, OR 97208 US
• Name: Leeann McGlothin
• Phone: 360-946-8654
• Email: [email protected]