You will serve as an IT SPECIALIST in the Corporate Operations Group; Digital, Analytics, infrastructure, and Technology Advancement (DAiTA) Group of NAVAIRWARCENAC DIV.

Duties

You will aid the Activity Customer Technical Representatives (ACTRs) in processing all new seat orders, service requirements and proposed Moves, Adds and Changes for consistency with competency NMCI allocations. You will submit accurate and completely documented seat orders to capture the seat-level detail needed by the NMCI vendor for effective delivery and steady state operation of NMCI seats and services. You will keep ACTRs fully informed of current and projected NMCI operational capabilities and advise them on how those may be applied to address program IT/IM requirement, including those that are non-standard in nature. You will make recommendations on a wide range of NMCI programmatic issues, including recommended improvements in business rules and resource technical administration. You will collect and analyze program-level performance metrics to evaluate and document vendor compliance with Service Level Agreements, and contractually defined performance standards.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code technical support specialist , proficiency level basic the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate the four competencies below as well as at least one year of specialized experience at or equivalent to the 11 grade level or pay band in the Federal service or equivalent experience in the private or public sector: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized experience must contain qualifying statements to support having performed the following duties: 1) Applying advanced and innovative customer support principles, methods and practices, which enable the incumbent to effectively support the customer support infrastructure that provides end users with mission-essential IT/IM resources and services; 2) Provide customers with accurate and complete information to ensure they derive full value from allocated resources; 3) Make recommendations on a wide range of programmatic issues, including recommended improvements in business rules and resource technical administration (e.g., additional metrics to facilitate assessment of vendor performance); 4) Analyze and integrate program-level performance metrics to evaluate and document compliance with contractually-defined performance standards; and 5) Development of metric analyses and reports, including those requiring non-standard roll-up and manipulation of operational requirements and performance metric data. Additional qualification information can be found from the following Office of Personnel Management web site: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

Contacts

• Address NAVAIRWARCENAC DIV Naval Air Warfare Center Patuxent River, MD 20670-5304 US
• Name: Department of Navy EIC
• Email: [email protected]