This position is located at Office of the Chief Information Officer Technical Support Division. This is not a remote position. You will be required to be in your duty station office per CEC telework policy. Current USDA/CEC employees with an approved remote agreement may be eligible for continued remote status, but this eligibility is at the discretion of the hiring manager.

Duties

As a/an IT Specialist (CUSTSPT), you will: Provide user network account support to include setup, configuration, and troubleshoots user account problems and daily user support issues. Manage and deploy workstations through entire life cycle. Work with users to ensure they can meet two-factor authentication policies for secure access to the network and notifies managers if there are problems outside their control. Provide initial data network support to users by working with network operations support staff to help troubleshoot basic network issues, isolate problems with network components, performing setup and limited maintenance, and support cable installations as needed. Provide Video Teleconference (VTC) IT support to include support for conference issues, assisting users as necessary, and checking and maintaining device connections.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized experience at the GS-12 level: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal Service, which has equipped you with the knowledge, skills, and abilities to perform the duties of the position successfully. Specialized experience for this position is described as: - Experience utilizing IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) framework methodologies, AND - Completing computer project task assignments that were directly related to IT support, deployment and customer service requirements, AND - Interacting with an IT organization on initiatives and providing liaison and pertinent information between an organization and its customers. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Technical Support Division Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]