This Program Support Assistant position is located at Butler VA Medical Center within the Women's Veteran Program the position is organizationally located in the Chief of Staff service line reporting to the WVPM. The incumbent serves as the Women Veterans PSA for the Women Veterans Program and is knowledgeable regarding philosophies, objectives, and organizational structures within the WVP, all sites of care in the Butler VA, VISN 4, and National VA Women's Services.

Duties

Major Duties: Prepares briefs for all Designated Women's Health Providers (DWHP) and leadership. Extracts, analyzes, and organizes data into meaningful reports on gender-specific cancer prevention services and gender-specific disparities. Tracks clinical endpoints specific to Women Veterans Comprehensive Care. Manages data streaming for patient notification of due or past due gender specific cancer screening (e.g., breast and cervical cancer). Aids in monitoring the timeliness of provider notification of test results, per the Healthcare of Women Veterans Directive 1330.01. Provides relevant clinical and/or administrative data to identify, quantify and resolve organizational problems related to Women Veterans enrollment. Prepares local reports for Women Veteran Program. Monitors the V-Signals real-time patient reports of trust, analyzes data for gender differences and trends in women Veterans experiences at VHSO. Works closely with other departments and women's health liaisons across the health care system including coordination of outsourced healthcare through the Office of Community Care. Minimizes delays in patient care by assisting Patient Aligned Care Teams (PACT) with record retrieval and follow-up of non-VA prevention healthcare services. Works closely with the Office of Patient Experience to track patient concerns, satisfaction, and trust. Provides for the maintenance and updating of report parameters and site-specific files by checking VISTA system clinic and provider setups. Collaborates with Women Veteran Care Coordinator (WVCC) to evaluate reports from External Peer Review and Quality Management on concurrence with OIG and Joint Commission regulatory practices. Provides advice and guidance to assist in revisions of operational procedures and clinical processes affecting the Women's Health Program. Collaborates with technical, clinical and administrative staff to develop system requirements while understanding system capabilities and limitations. Collaborates with WVCC and Health Systems Specialist to develop projects for patient notification, needs assessments, and specialized women's health services. Develops and/or oversees inventory-related management systems. Maintains and disposes of records according to regulations. Performs timekeeping duties for department. Answers and directs phone calls to appropriate staff member. Receives, routes, and prepares various correspondence. Manages program calendar, resolves scheduling conflicts, and schedules/reschedules appointments as needed. Reconciles supply purchases and maintains purchase card documentation. Serves as the liaison for information technology (IT) regarding equipment or software issues. Understands and interprets a variety of local, federal and state laws policies, procedures as well as standards and regulations from external accreditation organizations. Communicates verbally and in writing with diverse internal and external customers in a professional and courteous manner. Assists with responses to action items to include congressional responses as needed. Work Schedule: Monday- Friday; 8:00am- 4:30pm Compressed/Flexible: Not Authorized Telework: Ad Hoc telework authorized - VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD027110 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: Microsoft Office (Word, Outlook, Excel, One Note), Running/ preparing reports from numerous programs, Maintaining inventory management, Records maintenance, Proficient in communication, answering phone& directing calls and Knowledgeable in local, federal and state laws/ policies. You will be rated on the following Competencies for this position: Administration and ManagementClericalCommunicationComputer SkillsData ManagementOperations SupportProject ManagementStrategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Butler Healthcare 353 North Duffy Road Butler, PA 16001 US
• Name: Crystal Conrad
• Phone: (412) 822-3066
• Email: [email protected]