Responsible for the lodging of patients; delivers exceptional customer service, while facilitating the check in process for all lodging patients.

Duties

Incumbents will exercises excellent customer service, resourcefulness, initiative and sound judgment in carrying out the following duties and responsibilities: Serving as a central point of contact to provide explanations of requirements, regulations, and procedures in the Lodging area. Provides direction in the registration, clearances, and discharge process. Maintaining calendars and coordinates reception of mail, and telephone calls to ensure a smooth flow of business.. Initiates contact for medical and /or psychiatric emergencies. Conducts tours of the lodging facility, and conducts safety rounds of the area. Provides administrative support to lodgers. Orders supplies and linens. Provides support to assigned areas when there are no lodgers, according to limitations. Performs other duties as assigned. Work Schedule: Monday - Friday 12:00 a.m. - 8:00 a.m. Hours may be rotated or extended based on the needs of the Medical Center and our Veterans. Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Information Receptionist (Lodging Clerk)/PD93122-A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, you must meet the basic requirements as well as any additional requirements (if applicable) listed in the job announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. General Experience - 1-Year - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled and/or Education 2-years above high school. You will be rated on the following Competencies for this position: ConscientiousnessCustomer Service (Clerical/Technical)Interpersonal SkillsWork Practices Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The incumbent's work is mostly sedentary; however, some walking, standing, bending, and carrying of light to medium weight items is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Educational substitution for experience - Education 2-years above high school.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Battle Creek VA Medical Center 5500 Armstrong Road Battle Creek, MI 49037 US
• Name: Tracy Mitchell
• Phone: (269) 425-0370
• Email: [email protected]