This position provides support to end users, either remotely or in person, on how to use hardware/software effectively & how to maintain a personal computer. The location may occasionally alternate between the Fort Belknap Service Unit in Harlem, MT, the Eagle Child Health Center in Hays, MT or other authorized locations. This position reports to the Administrative Officer.

Duties

Serves as initial contact for customer problems. Resolve more difficult problems with the assistance of more senior IT Specialists. Diagnose and resolve routine problems with applications, operating systems, and equipment. Maintain problem tracking and resolution databases. Provide daily security of the physical and automated IT infrastructure. Process requests for systems access, issues, and resets passwords, maintains records of access.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. The following shows the amounts of education and/or experience required to qualify for positions covered by this standard. MINIMUM QUALIFICATIONS GS-04: One (1) year of general experience - OR - 2 years above high school. GS-05: One (1) year of specialized experience equivalent to at least the GS-04 level - OR - 4 years above high school. GS-06: One (1) year of specialized experience equivalent to at least the GS-05 level. GS-07: One (1) year of specialized experience equivalent to at least the GS-06 level. NOTE: Equivalent combinations of education and experience are qualifying for all grade levels and positions for which both education and experience are acceptable. Specialized Experience Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have the 1 year of appropriate specialized experience, as indicated above, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements. Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Specialized Experience at the GS-05 Level Work with system managers, technology specialists and subject end users in performing basic assignments in operations and procedures related to computer capabilities and processing techniques. Serve as initial point of contact for users via telephone or help desk to gather information from end-user to appropriately route inquiries. Provide customer service and administrative support in an office setting. Utilize automated data systems to enter data. Specialized Experience at the GS-06 Level Perform basic assignments in operations and procedures related to computer capabilities and processing techniques. Serve as initial point of contact for users via telephone or help desk to gather information from end-user to appropriately route inquiries. Resolve minor technical issues or referral to higher level specialist for resolution. Perform technical support duties related to maintaining computers and data such as completing individual transactions, screening reference files, conducting data searches, and distributing output files. Specialized Experience at the GS-07 Level Perform difficult assignments in operations and procedures related to computer capabilities and processing techniques. Assist Information Technology Specialists in setting up and running operating systems, software deployments, and operating system upgrades. Provide customer service for user problems, routine/non routine, user error, faulty data lines, and the resolution of hardware, software, system problems concerning computer systems and computer devices. Identify features and interrelationships of computer equipment, internal computer processes, applications and utility programs. Complete assigned work orders within a medical facility or organization. Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

Education

When there is a positive education requirement, or you are using education to qualify as a substitution for experience, transcripts (unofficial) are required at the time of application to verify that you meet the educational requirement or substitution.
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Billings Area Indian Health Service 2900 4th Avenue North Billings, MT 59101 US
• Name: Anna McJunkins
• Phone: 406-794-8733
• Email: [email protected]