The FBI's Information Technology Infrastructure Division (ITID) is seeking a qualified IT Specialists (Network Operations), to monitor the health of FBI enterprise networks and their components, coordinate with resources on incidents impacting the availability and performance of systems, and provide effective incident response. If you thrive in a challenging, innovative, and dynamic environment, working in the Network Management Unit's (NMU) Network Operation Center) is the opportunity for you!

Duties

GS-07: Ensure the on-time creation and dissemination of reporting related to IT systems, also ensure that other irregular reporting requirements are met per their individual requirements. Conduct regular customer engagement and follow up activities to validate the support and products provided are timely and effective. Provide written and verbal reporting related to operating capabilities of the Network Operations Center. GS-09: Define, design, develop and deploy dashboards that communicate IT system availability information in a succinct way. Support the development, design, and implementation of knowledge management sites in SharePoint and support site customization for effective collaboration. Support system access tracking, validation, and when necessary, the process to request additional accesses. GS-11: Conduct regular analysis of current process to determine the feasibility of new or automated processes to resolve issues or expedite workflows. Develop close contact and working relationships with personnel in various functional activities throughout the organization to effectively carry out and coordinate necessary activities. At times, provide initial troubleshooting and triage for system alerted of customer reported incidents involving network devices or software. GS-12: Performs a variety of complex management/program analysis functions and advises managers and operational personnel on difficult and/or complex issues. Formulates and analyzes the budget for particular appropriations. Studies, analyzes and develops work measurement and other statistical methods to arrive at quantitative data necessary for analysis to improve accuracy, timeliness and validity of various services. Gathers and organizes information on problems or procedures; then analyzes data gathered and develops solutions or alternative methods of proceeding. Provide expertise necessary to solve complex problems that hinder the development or operation of the organization's IT systems.

Requirements

Qualifications

GS-07: In addition to the above, applicant must possess SE experiences as defined below: Experience monitoring network or other Information Technology systems and troubleshooting minor problems. Experience in establishing methods, procedures, and practices to monitor, maintain, and support IT systems and services. Experience in performing tasks to diagnose and resolve Information Technology problems. Experience monitoring trouble ticket queues to ensure tickets are actioned and updated appropriately to meet service level agreements. GS-09: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-07 level, as defined below: Experience analyzing end user requests and determined correct resolution to the problem. Experience monitoring network and systems performance and troubleshoot problems. Experience recommending changes in standard customer support procedure where existing procedures no longer provide solutions or are outdated. Experience in utilizing network monitoring tools. Experience in initial "start-up" of new network equipment and software. GS-11: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-09 level, as defined below: Experience in configuring, installing, repairing, and/or maintaining computer networks. Experience in diagnosing network related problems by analyzing problems and issues. Experience working with clients/customers to assess their needs by providing technical assistance. Experience in providing advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services. Experience in assisting executive management in resolving very complex problems. GS-12: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-11 level, as defined below: Experience in monitoring network traffic to identify deviations from traffic parameters. Experience in managing short and long-range IT projects. Experience in troubleshooting, diagnosing, and resolving hardware, software and other network and system problems. Experience in consulting various levels of personnel regarding administrative and technical matters related to IT programs and/or services.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-9: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

Contacts

• Address Federal Bureau of Investigation 935 Pennsylvania Ave, NW Washington, DC 20535 US
• Name: G. Jackson
• Email: [email protected]