The Supervisory MedicaI Support Assistant (MSA) serves as the direct line supervisor for Lead MSAs and Advanced MSAs, within the Access and Office of Community Care (AOCC) Service Line.

Duties

Supervisory Advanced Medical Support Assistant (AMSA) at grade GS-8 is responsible for planning and directing operations in various clinics within the Access and Office of Community Care (AOCC) line. This includes supervising clinical staff, assigning and evaluating work, resolving complex problems to ensure patient services are met; identifying educational/training needs, evaluates tools such as equipment and systems that will enhance the ability of the clinic Advanced Medical Support Assistants abilities to assist Veterans. The Supervisory AMSA has full administrative and professional responsibility for planning and directing the call center MSA's activities. This position is located at the Birmingham VA Medical Center, Birmingham, AL (updated to reflect Birmingham not Huntsville) in the Access and Office of Community Care (AOCC) line department. The Supervisory AMSA is responsible for the daily activities of assigned areas of responsibility. The Supervisory AMSA will provide direct supervision, guidance and leadership to the Lead AMSA (GS-7) and oversight of the Clinic AMSAs (GS-6) as well as to ensure assistance to Veterans providing a smooth process for the management of his/her outpatient appointments and support work in connection with the care and treatment given to the Veterans by performing a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing support staff, and other members of the medical facility who provide patient care. This position includes, but is not limited to: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Evaluates new products, equipment, and systems in order to make recommendations for improved operations, identifying educational or training needs, evaluating performance, and taking disciplinary action when necessary. Preferred Experience:Possess working knowledge of the clinic/ scheduling processes and services to function and interact with various clinics throughout the hospital. Current knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data. Responsible for planning, developing, and directing the complex administrative operations of all segments of the Diagnostic Imaging. Provide initial and ongoing VISTA and CPRS training, including, but not limited to the Radiology VistA package. Collect, compile and analyze data from consults and other reports pertaining to Specialty Care clinics including Diagnostic Imaging for Outpatient clinics and Community Care, and present the findings, via reports and presentations for use in conjunction with higher management. Work Schedule: M-F days - TOD determined by Supervisor Compressed/Flexible:Not Available Telework: Not eligible for this position. Virtual: This is not a virtual position. Functional Statement #: Supervisory Medical Support Assistant FS #51175/521502 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

Basic Requirements: United States Citizenship.Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Education. One year above high school; Experience/Education Combination.Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Demonstrated Knowledge Skills and Abilities. In addition, the applicant must meet demonstrate all of the KSAs below. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/52, Part II Appendix G45, Medical Support Assistant. The full performance level of this vacancy is GS-08. Physical Requirements: The work is primarily sedentary but also demands some standing, walking, bending, lifting, and carrying of charts, clinical folders forms, and miscellaneous supplies to various locations within the medical center. The incumbent frequently walks to various parts of the medical center including patient care areas.

Education

IMPORTANT: Education may not be substituted for experience for this position.

Contacts

• Address Birmingham VA Medical Center 700 South 19th Street Birmingham, AL 35233 US
• Name: Holly Feemster
• Phone: 803-800-0599
• Email: [email protected]