The AMSA serves as an Advanced Medical Support Assistant (AMSA) assigned to the Clinic Profile Team. The AMSA will perform a wide range of administrative support duties to maintain program operations in the specific work unit(s).

Duties

Functions or Scope of Assigned Duties: The employee is the first contact with guests to the work area and is responsible for greeting them, determining reason for visit, checking them in, providing the appropriate paperwork; providing instruction about the paperwork and for directing the potential employees in next steps. The employee is required to communicate with other members of the team in order to maintain workflow through the area. The AMSA answers the phones, answers questions and inquiries that are appropriate to their duties. The AMSA will route calls and concerns to the other clinical staff members in the work area as appropriate. Incoming faxes, lab reports and other documentation is reviewed by the AMSA and routed accordingly. The employee is the primary administrative staff member in the work area and is tasked with medical records management including obtaining the appropriate release of information according to VHA policy and procedures. The employee will be responsible for tasks specific to the area of focus (ie: EOH, Environmental Registry and/or Compensation and Pension). Tasks may include data abstraction, pulling patient interest lists, schedules, contacting patients to schedule exams in the appropriate area. This work may involve utilizing National, VISN and Local SharePoint sites, databases and programs. The position requires networking with other departments and organizations within and external to Salem VA HCS. The AMSA will assist in preparation of spreadsheets and reports for their work unit, PCSL and Facility Leadership. S/he performs other duties related to office management as directed by the Administrative Officer of Primary Care. This includes ordering office supplies, requesting equipment via established workflows, pickup and deliver mail in the work unit, identify maintenance needs and enter appropriate work orders. Maintain awareness of potential safety issues and notify supervisor and other services as dictated by the situation. The employee may be tasked with other duties as assigned by supervisor and/or to meet facility needs. Work Schedule: 7:45am to 4:30pm Monday - Friday Telework: Ad-hoc Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Medical Support Assistant GS-6 (a) Experience. One year of experience equivalent to the [GS-5] grade level. (b) Assignment. The Advanced MSA [provides specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model [ ]. [Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates] with the patient care team to review clinic [appointment availability] (utilization) [] to ensure that clinic [schedules are] closely monitored to effectively support the needs of the clinics, and [makes adjustments as necessary]. [MSAs at this level] develop [and/or] maintain effective and efficient communication with the patient, interdisciplinary [coordinated care delivery model teams] , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; [prepare correspondence] to notify patients of normal lab results; [] manage a [] system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: [processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, [problem solve, and follow-up with] patient [care by sharing information and collaborating with the interdisciplinary team]; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; [identifies incomplete encounters and communicates findings to providers; as needed; assists] the team to reinforce the plan of care and self-help solutions; [enters] appropriate information into the electronic record; monitors pre­ appointment information and/or requirements to assure readiness for patient visit/procedure; [manages patient systems] to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether [the patient requires an immediate appointment; informs team members] about shared patients ([i.e]., those who receive their care at multiple [VA centers] or those who [receive] care in the community) [ ]. For all [assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time]. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: i- Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.] li- [Ability to independently] set priorities and organize [ ] work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers]. This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns]. iv. Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care. V. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). References: VA Handbook 5005/117, Part II, Appendix G, page IIG45- & 11-045-5. The full performance level of this vacancy is Grade 5. The actual grade at which an applicant may be selected for this vacancy is Grade 6. Physical Requirements: Must be able to pass a TB test.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Salem VA Medical Center 1970 Roanoke Boulevard Salem, VA 24153 US
• Name: David Masterson
• Phone: 540-982-2463 X2503
• Email: [email protected]