This position is located in the Veterans Benefits Administration, Nashville Regional Office (Nashville, TN) .

Duties

Major duties and responsibilities include, but are not limited to: The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims material, identifies issues, gathers relevant evidence, conducts interviews to adjudicate claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision. Specifically, the VSR will: Make determinations as to the eligibility for the type of benefit sought including questions relating to the adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship. Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries. Review claims cases to ensure all issues have been addressed, apply, and interpret VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process. May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs. Prepare and release correspondence for use by other federal, state, and local agencies. Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-time, Monday through Friday Compressed/Flexible: Not Available Remote: This is a remote position Telework: Yes, as determined by agency policy. Position Description/PD#: Veterans Service Representative (AQRS); 37136A (GS-12) Relocation/Recruitment Incentives: Not authorized Bargaining Unit Position: Yes Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 07/17/2024. Time-In-Grade Requirement: Applicants who are current Federal employees must meet the time-in-grade requirements. GS-12 grade level you must have served 52 weeks at the GS-11 grade level. You may qualify based on your experience and/or education as described below: GS-12 grade level: You must possess at least one year of specialized experience (equivalent to the GS-11 level in the Federal service) asking questions relating to military service or medical evidence to make determinations as to the eligibility for programs, reviewing claims or cases to assure all laws have been laws addressed in the adjudication process, conducting focused evaluations and reviews to determine authorization quality and accuracy, providing advisory services to management via preparation and presentation of quality trend information, and informing claimants of all evidence requirements needed further to process a claim for benefits and/or services. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited based on time spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work normally involves mental rather than physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution

Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Nashville Regional Benefit Office 110 9th Avenue S Nashville, TN 37203 US
• Name: Aerial Foster
• Phone: 601-364-7271