The Telephone Operator works as part of the Benefits and Enrollment Section of the Business Office for the Iowa City VA Health Care System and provides customer service to incoming and in-house calls.

Duties

Duties include, but may not be limited to the following: Places and receives local, regular, and special long distance calls using government lines, commercial circuits, or other systems. Provides directory service assistance to callers by retrieving organizational information from computerized directory databases. Maintains records of all calls for computing charges; and provides primary or alternate routing service for high precedence calls. Prepares files for end of month reporting. Monitors vital circuits and emergency type calls such as those to security, the police, the fire department, and other departments; and monitors alarm systems and surrounding buildings and takes appropriate action upon receiving an alarm notification. Operates various paging systems (long range, in-house, overhead call). Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situations. Issues and receives staff pagers in the absence of the assigned supervisor. Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring. Performs other related duties as assigned. Work Schedule: Monday-Friday 7:30am-4:00pm or 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD50170A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/17/2024. You may qualify based on your experience and/or education as described below: General Experience: One year of general experience. General experience performing progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to operate a switchboard, and provide assistance to personnel, customers, and others. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed (2) years of eduction above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. OR, Combination: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. The total percentage must equal at least 100 percent to qualify an applicant for GS-04 grade level. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)Information ManagementTechnical CompetenceTelecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires minimal physical effort and is mainly performed in an office setting, there is slight physical effort required such as standing, walking, bending, sitting, but efforts primarily consist of talking on the telephone and typing. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Iowa City VA Health Care System 601 Highway 6 West Iowa City, IA 52246 US
• Name: Tiffany Crusto
• Phone: 000-000-0000
• Email: [email protected]