This position is located within the Veteran Transportation Service at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics in El Paso, TX. The incumbent reports directly to the Supervisor, Mobility Manager ant the VA Medical Center. This position is a Transportation Coordinator at the facility level and acts as the primary contact to Veterans for transportation needs.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited to, the following: Determines eligibility for the program and processes requests; Enters authorizations and maintains manual and electronic accounting records; Determines method of payment for authorized and unauthorized ambulance claims; Receives invoices for payment of transportation services; Writes or selects appropriate letters explaining disposition of unauthorized travel claims; Balances, reconciles, and adjusts invoices for payment; Reconciles vouchers against authorizations for accuracy; Work with fellow Business Office staff, other administrative staff and clinical personnel as professionals and team members; Responds to client requests and seeks resolution of family/patient/employee complaints; and Performs other duties as assigned Work Schedule: M-F 8:00am - 4:45pm Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE: One (1) full year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to successfully perform the duties of the position, and that is typically in or related to the work of a Transportation Assistant. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-4) in the Federal Service. Specialized experience is determining eligibility for travel; entering travel authorizations; receiving invoices for payment of transportation services; reconciling travel vouchers; responding to client requests; and resolving complaints. NOTE: Experience must be fully documented on your resume and must include job title, duties, month & year starting and ending dates AND hours worked per week. -OR- EDUCATION (TRANSCRIPT REQUIRED): Successfully completed four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. -OR- COMBINATION (TRANSCRIPT REQUIRED): Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. You will be rated on the following Competencies as part of the assessment questionnaire for this position: AuditingClericalCustomer Service IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Some mobility between various Clinic areas in sperate building location sites, but generally the job is sedentary with some standing, stooping, reaching and lifting up to 20 pounds. Employee with be required to work with computer equipment at least 75 % of the time which impacts on the and wrist motions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address El Paso VA Clinic 5001 North Piedras Street El Paso, TX 79930 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]