Job opening: Senior Stakeholder Relationship Tax Consultant (Relationship Manager)
Salary: $86 962 - 132 807 per year
Published at: Jul 08 2024
Employment Type: Full-time
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
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Duties
WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas:
Taxpayers Services, Customer Assistance, Relationship & Education Stakeholder Partnerships, Education and Communications (SPEC)Stakeholder Partnerships, Education, and Communications (SPEC) Mission Statement:
Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.
SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.
To learn more, check out the IRS.gov VITA site here: Free Tax Return Preparation for Qualifying Taxpayers | Internal Revenue Service (irs.gov)
The following are the duties of this position at the full working level.
Develops, recommends and implements marketing plans, including targeted key messages, information
dissemination methods, and optimum communication vehicles. Develops and recommends effective,
research driven marketing strategies for agency programs, products and messages.
Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to
recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues,
reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and
direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing
plans and products.
Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides
feedback and recommendations to management and partners regarding marketing events, marketing program
effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates
activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and
headquarter offices on marketing program development and implementation. Provides support to product
development.
Stakeholder Partnerships, Education, and Communications (SPEC) Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers. SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program.
VITA is an IRS-sponsored program that provides underserved communities with free tax filing
assistance, using IRS-certified volunteers. To learn more, check out the IRS.gov VITA site here:Free Tax Return Preparation for Qualifying Taxpayers | Internal Revenue Service (irs.gov)
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE:GS-12 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
Experience with the development and promotion of materials and services to customers or internal/external stakeholders, through the planning and implementation of marketing and communication plans, to inform and educate customers, taxpayers, and/or partners on various matters.
Experience with marketing principles and techniques to implement marketing and communications plans to inform and educate a broad range of taxpayers. Experience evaluating promotional methods and media choices.
Experience with consultative skills to develop leveraged partnerships.
For more information on qualifications please refer to OPM's Qualifications Standards.
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to
Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click
here (Section 3, Explanation of Terms) or
here for Foreign Education Credentialing instructions.
Contacts
- Address TS - CARE-Customer Assistance, Relationship and Education
1111 Constitution Ave NW
Washington, DC 20224
US
- Name: (ERC) Employee Resource Center
- Email: [email protected]