The Assistant Housing Manager assists the Housing Manager with on-site management, planning, operation, and administrative coordination of the Fisher House Lodging program and reports to the Housing Manager.

Duties

Assist in developing standard operating procedures to ensure collaboration between the VA medical facility and the Fisher House Program within the framework of existing regulations and policy. Develop operating procedures for facility maintenance/repairs. Prepare and submit work requests. Determine the appropriate method of accomplishing identified work based on policy and procedures. Ensure the safety and welfare of guests, volunteers, and employees. Regularly assesses program resource needs and utilization. Recommend appropriate actions to maintain and operate the Fisher House. Coordinate and monitor refurbishment projects. Identify deficiencies with the structure, equipment, appliances, and furnishings with VA medical facility subject matter experts during the annual maintenance assessment. Inform the Housing Manager of significant problems, corrects or recommends corrective measures. May serve as the Level 1 Contract Office Representative (COR) for contracts. Reviews quotes and contract proposal requests. Monitor contractor performance and collaborate with the Contracting Office to ensure adherence to established contract expectations. Oversee the processing of eligible guests IAW VHA Directive 1107 VA Fisher Houses and Other Temporary Lodging, and local operational procedures. Ensure the program adheres to health safety, privacy, and sanitation rules and regulations. Monitor cleanliness and safety of the facility through daily observation of communal living areas and guest room checks as needed. Conducts joint guest management and inspections of guest suites. Prepare, monitor, and reconcile work orders ensuring safety, security, and welfare of employees, volunteers, guests, and visitors. Participate in the financial management of the program which requires knowledge and understanding of appropriated and non-appropriated accounts. Participate in managing the development, execution, review, and analysis of the long and short-range budgets, including costs of daily operations, maintenance, and periodic reimbursements. Review current expenditures of operations and maintenance functions. Manage the fund control point and track utilization of budget. Forecast the budgetary needs beyond facility management. Collaborate with local not-for-profit organizations and the local VA Center for Development & Civic Engagement (CDCE) for additional funds when needed. Serve as the primary or alternate purchase card holder and order clerk. Safeguard and account for funds, equipment, and property. Monitor expenditures and use cost/benefit analysis to set priorities. Recommend procurement actions. Review budget status and controls and makes necessary spending adjustments. Receive and document monetary and appropriate in-kind donations. Ensures CDCE approves and accepts monetary and in-kind donations. Monitor for and respond to urgent medical situations initiating contact with Emergency Medical, Police, and Fire services per local procedures. Document and notify VA medical facility leadership, Safety, and Facilities Management to address unresolved issues. Operate government vehicles, to include golf carts, passenger cars and vans. Travel is generally local and includes transporting Fisher House guests. Orient guests to the program and services. Plan guest activities and events. Resolve guest complaints and concerns. Refer guests and patients to social workers to address psychosocial needs. Collaborate with CDCE to account for all donations (cash and in-kind donations) and expenditures. Update wish lists for both cash and in-kind contributions. Inform CDCE of donation solicitation ensuring only CDCE employees solicit donations. Educate CDCE and the community about needs. Establish and maintain automated program databases to manage the Fisher House. Maintain the database to ensure accuracy of currently lodged guests, upcoming departures and needs for extension, cancellations and re-bookings, daily room availability and all projected lodging needs. Draft correspondence for maintenance and operations, manuals, publications, articles, webpage updates, etc. Assist with design and marketing activities and products to educate the public about the Fisher House mission, its interrelationship with the VA medical facility, and the benefits for accompanying individuals of eligible Veterans and Active-Duty Service members. On a recurring basis, solicits, analyzes, and reports feedback from patients, guests, and families regarding their experience with Fisher House lodging. Assists Housing Manager develop guest experience instruments. Work Schedule: Monday-Friday 8:00am - 4:30 pm; 12:00 pm - 8:30 pm Virtual: This is not a virtual position. Remote: This is not a remote position. Position Description/PD#: Housing Management Specialist/PD93638A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: developing, establishing, and implementing operational policies; providing orientation, lectures, and presentations; scheduling appointments; ensuring compliance with health, safety, privacy, and sanitation rules/regulations; entering, tracking, and retrieving data; evaluating program's effectiveness and recommending changes for improvement; maintaining, coordinating, and management of funds; serve as the purchase order clerk for the submission of purchase orders, requests for turn-in receipts, and management of all equipment and supplies; assist in the preparation and tracking of work orders relative to repair and maintenance issues. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph. D or equivalent doctoral degree, OR have 3 full years of progressively higher level graduate education leading to such a degree, OR have a related LL.M; OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond two (2) full years of graduate level education. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Requires mobility between various floors and rooms within the Fisher Houses and various other buildings at the medical facility campus and off campus locations. Average physical ability, dexterity, and strength are needed for this position. This includes preparation for open houses and special programs. Although some of the work is sedentary, the employee will be walking, standing, bending, climbing stairs, and carrying some light items (under 50 pounds) such as moving/lifting of equipment, carrying boxes of donated items. Work may also involve driving a government vehicle and/or golf cart for the purpose of transporting Fisher House guests and delivering materials to and from the medical facility. Trips into the community to pick up supplies and/or attend meetings in support of Fisher House will be required. The employee must be able to complete the tasks for receiving, transporting supplies, and conducting meetings in the community. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application. Your official or unofficial transcript must reflect: name of the college or university, full address of the college or university, your name, class title(s) with the number of credits earned/completed, the degree received, if applicable, and date degree conferred. A copy of your certificate/degree or screenshot of your current classes are not a replacement of your transcript and they will not be used in the qualifying process.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address John D Dingell Department of Veterans Affairs Medical Center 4646 John R Street Detroit, MI 48201 US
• Name: Sandra Barber
• Phone: 313-310-9915
• Email: [email protected]