About the Position: The primary purpose of this position is to provide on-site hardware and software support, installation, repair, assistance, and instruction. This is a time-limited promotion not to exceed 13 months, but may be extended up to a maximum of 5 years. This position may be made permanent without further competition.

Duties

Provides basic assistance to functional users regarding operation and maintenance, and uses common techniques to test and analyze computer malfunctions. Serves as the centralized location for IT support by responding to the needs of functional users. Responsible for installing, configuring and maintaining stand-alone LAN consisting of 140 laptops in a classroom setting. Create and maintain webpage for agency. Design prototypes, including graphic design, site navigation and layout of content for the NCO Academy intranet and internet website. Assist in maintaining and configuring audio/video equipment used for ceremonies. Serves as Telephone Control Officer (TCO), processes communication service requests, and resolves problems regarding telephone service.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• May require travel (TDY) no more than 10% of the time.
• This position is designated as Mission Essential (ME).
• Required to satisfactorily complete the appropriate training and obtain certification(s) within 6 months of employment and maintain the required certification/recertification for this position.
• Incumbent may be required to obtain and maintain a T3 security clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesPriority Placement Program, DoD Military Spouse Preference (MSP) Eligible In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized and Other Experience: One year of specialized experience which includes providing technical assistance and support on computers and other IT related problems which includes equipment operation and maintenance, analytical techniques to test and analyze computer equipment malfunctions, and software errors. This definition of specialized experience is typical of work performed at the second lower grade/level position in the Federal service (GS-07). The specialized experience described above must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. You will be evaluated on the basis of your level of competency in the following areas: Attention to DetailComputer SkillsConfiguration ManagementInformation Technology Customer Support Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address A1-W330AA USA NCO ACADEMY-ALASKA DO NOT MAIL Joint Base Elmendorf-Richardson, AK 99505 US
• Name: Army Applicant Help Desk