This position is in the VA Capital Network (VISN 5) at the Martinsburg VA Medical Center. The incumbent will serve as a Program Support Assistant to the HBPC Program Director, the HBPC Medical Director, and the HBPC interdisciplinary staff.

Duties

Provides general support to HBPC team and serves as point of contact for patients, medical center staff, VISN staff, community agencies, and others. Assists with developing proposed proposals/projects. Drafts memoranda, minutes, reports, and policy revisions. Maintains files and comparable functions requiring effective liaison with all administrative and clinical services throughout the medical center and extending to the community and family members. Collects, compiles and/or tracks statistical information in support of program operations. Uses software applications to draw information from a wide variety of sources in order to prepare reports. Assists in the planning, review, and reporting of data/statistical results of program studies. Collects, enters, and manages data including both patient data and program data. Assists Program Director in the development and management of fiscal and utilization reports. Maintains calendar of appointments of patients, meetings, conference calls, and scheduled leave. Coordinates meetings. Prepares travel papers. Schedules conferences. Assists Program Director with all administrative functions. Work Schedule: Monday - Friday 8:00 - 4:30 pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD24121O Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Preferred Experience: Experience in a long-term care environment and experience supporting remote workers. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Drafting memoranda, minutes, reports; Maintaining files; Collecting, compiling and/or tracking statistical information; Experience with Microsoft Excel, spreadsheets; Maintaining a calendar of appointments, meetings, conference calls, and scheduled leave; Use of verbal and written communication skills to deal with a variety of diverse population. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education must be obtained in an accredited business, secretarial or technical school, junior college, college or university. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education that demonstrates the ability to perform the duties of the position. For GS 5, only education in excess of 60 semester hours (2 years) is creditable. If you qualify by a combination the experience must be detailed in your resume and transcripts are required. You will be rated on the following Competencies for this position: Administration and ManagementComputer SkillsCustomer ServiceData ManagementInterpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Involves standing, walking, kneeling, bending, squatting, lifting and carrying of light items 25% or more of the time. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Contacts

• Address Martinsburg VA Medical Center 510 Butler Avenue Martinsburg, WV 25405 US
• Name: Pamela Mays
• Phone: 681-219-9860
• Email: [email protected]